Send us a text

Welcome back to the Laundromat Resource Podcast! In this exciting episode, host Jordan Berry reunites with industry trailblazer Rick Rome to tackle the question on every operator's mind: What does the future hold for laundromats? The answer, according to Rick and Jordan, is clear—the future is now.

Join us as we dive headfirst into how artificial intelligence (AI) is transforming this traditionally low-tech industry. From AI-powered customer service "employees" like Bella and Jack, to cutting-edge technology that can handle everything from answering calls in multiple languages to optimizing pickup and delivery, Rick shares his hands-on experience and the incredible impact he's seen on efficiency, customer satisfaction, and the bottom line.

You'll hear firsthand stories about growth, lessons learned from past mistakes, and practical tips on how embracing technology can help you put more money in your pocket and achieve your goals. Get ready for a lively, informative, and inspiring conversation that will not only spark your imagination but also equip you to stay ahead in an industry that's changing faster than ever before.

Plus, don't miss out on an invitation to a live Q&A and AI demonstration with Rick and Jordan—details inside the episode. This is an episode every laundromat owner needs to hear if you want to avoid becoming tomorrow's "zombie mat" and instead ride the wave into a bold, tech-forward future.

In this episode; Jordan and Rick discuss:

00:00 Upcoming Discussion on Industry Trends

05:19 Local Business Network Success Story

07:03 "Impressive Achievements and Generosity"

11:50 "Improving Employee Retention"

13:27 Tech-Driven Customer Service Revolution

16:58 AI Reliability and Limitations

22:28 "Value of Time in Business"

26:09 Embrace Change or Fall Behind

29:27 Poor Customer Service Experience

32:35 "Robot Mimics Human Speech"

34:19 Efficient Customer Query Communication

37:03 AI-Powered Retail Automation

40:51 Investing in Reliable Customer Service

43:42 Visit The Clean Show Booth

46:50 "Actionable Steps Before June 12"

Show Notes
https://laundromatresource.com/show196

Upcoming YouTube Live Event: https://www.youtube.com/watch?v=XvUUgV2JpSw

Resources
Email: rick@washclubnyc.com

Wash Club: https://www.washclubnyc.com/index.php

Phone: (866) 955-4406

Connect With Us
YouTube
Instagram
Facebook
LinkedIn
Twitter
TikTok