Struggling to manage a remote team spread across time zones? This episode dives into the real challenges and solutions of leading from a distance, with a focus on trust,communication, and culture.

Laurie, our Director of Operations, shares how she builds high-performing remote teams without micromanaging. From setting clear expectations to fostering real connection across borders, you'll hear how strong leadership can drive accountability and loyalty—even when your team is never in the same room.

If you're running a remote or hybrid team and want to strengthen performance without sacrificing culture, this conversation offers the insight you need.

🔹 In This Episode, We Cover:

• Daily check-ins via Slack and Google Meet
• Mixing personal chats with work for better results
• Remote team tips for time zones and holidays
• Setting clear KPIs and expectations remotely
• Building a respectful remote work culture
• Global team communication and retention tips
• Emotional intelligence in remote leadership
• Hiring and onboarding international talent

🌐 More resources: Ownedandoperated.com

👤 Hosted by:
John Wilson

🎧 Guest:
Laurie Metz


Shout Out to FieldPulse 🚀

FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!

📅 Book your demo

📣 This episode is sponsored by Owned and Operated Pro

The private, vetted community for serious home service business owners. Inside OAO Pro, you’ll get matched with a small peer group of operators facing the same challenges, access behind-the-scenes content from top businesses, and tap into exclusive events and vendor deals.

It’s not just a community—it’s a growth engine.
👉 Learn more here

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.