Avi Kluger is a professor of Organizational Behavior at Hebrew University of Jerusalem. Avi was born in Tel Aviv to Holocaust survivors and is married with three children. And he is also a grandfather.

In this episode we discuss the following:

• I was touched by Avi’s vulnerability in sharing how listening has saved his life—twice. After his daughter died by suicide, it was the listening community that Avi had cultivated that helped him carry on, even as his pain and sorrow endured. One friend, in particular, asked Avi to recount the last day he spent with his daughter—and then told him she’d listen to that story 100 more times if he needed to.
• Listening saved Avi again during an exercise where he realized he’d spent five years on a project simply to prove a point, rather than because he valued it. That moment launched Avi’s mission to become a better listener every day of his life.
• I was especially intrigued by how Avi doesn’t dwell on people’s listening mistakes. Instead, he helps them discover how to improve. And he extends the same compassion to himself when he falls short. He simply notices and praises his awareness.
• I was impressed by how present Avi was with me, encouraging me to take my time and then referenced earlier parts of our conversation, demonstrating that he truly heard me.
• Because of this conversation, I have adopted Avi’s goal: to become a better listener every day. And because of this interview, Avi will soon be coming to Kansas to teach a listening seminar, and I cannot wait to learn more from him.
• When someone truly listens, it creates a magical space-- a meeting of the minds where ideas emerge that could not have been reached alone.

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