Engagement is a key aspect of leadership, but many leaders struggle to understand and measure it. Engagement can be categorized into three groups: engaged, disengaged, and actively disengaged. Engagement is influenced by management, with 70% of engagement determined by the manager's leadership style.

Takeaways

• Engagement is a crucial aspect of leadership, but many leaders struggle to understand and measure it.
• Engagement can be categorized into engaged, disengaged, and actively disengaged employees.
• 70% of engagement is determined by the manager's leadership style.
• Lack of recognition and feeling ignored by managers are the most common causes of disengagement.
• High performance and care are not mutually exclusive and should be balanced by managers.
• The ability to admit mistakes and apologize can actually build trust and improve engagement.
• Building relationships and showing care in the workplace is crucial for success.
• Caring for someone doesn't mean tolerating poor performance; it means genuinely wanting to see them succeed.
• Empathy is essential for understanding others' perspectives and creating bridges of communication.

• Effective onboarding and strong manager-employee relationships are key to increasing engagement.
• Self-improvement and consistency in leadership are important for fostering engagement.