In this episode of AI at Work, I’m joined by Simon Ranyard, Managing Director for Northwest Europe at Orange Business, to challenge old assumptions about manufacturing and reveal how technology is rewriting the rules.

We discuss how AI, automation, augmented reality and 5G are giving manufacturers the tools to boost productivity, reduce downtime and create high-value careers instead of cutting jobs. Simon shares practical insights on where the UK stands, how to close the skills gap, and why apprenticeships and reskilling are more important than ever.

If you think factories are all grease and gears, this conversation will make you think again. Take a closer look at how Orange Business is helping manufacturers adapt and thrive, and what this means for workers, companies and the wider economy.

In this episode of AI at Work, I sit down with Dennis Woodside, CEO of Freshworks, to uncover how real companies are getting true value from AI.

Dennis shares how Freshworks has built AI tools that help businesses resolve routine questions automatically, boost agent productivity, and give managers clear performance insights without needing complex dashboards. He explains the company’s focus on making AI quick to deploy and simple to buy, so mid-sized companies can see immediate returns without endless consulting bills.

We explore customer stories like Total Expert, which saved thousands of agent hours and saw a 250 percent return on its AI investment. Dennis also talks about the lessons learned from integrating AI internally and how the company stays flexible enough to adopt the latest advances from across the industry.

This conversation is for anyone who wants to see beyond the AI hype and hear how smart companies are using it to save time, cut costs, and let people focus on more rewarding work.

In this episode of AI at Work, I catch up with Amanda Brock, CEO of OpenUK, for a wide-ranging conversation on the changing landscape of open technology, AI transparency, and international collaboration.

We explore how OpenUK is working ahead of the market, helping shape policies and support for open source projects while responding to rising geopolitical tensions and funding pressures. Amanda explains how the UK occupies a unique position between the EU and the US and what that means for future AI standards and regulatory frameworks.

We also discuss:

• The sustainability challenges facing open source communities and maintainers
• Shifts in AI development, including legal and ethical questions around IP and model transparency
• The role of tools like Roost and initiatives like Current AI in creating practical solutions for AI governance
• Why "tools, not rules" may offer a more realistic path than top-down regulation
• The importance of keeping open source accessible as a route into the tech industry

Amanda shares her concerns about the rollback of EDI efforts and highlights how open communities can still offer a clear path into tech for people from underrepresented and underserved backgrounds. We discuss OpenUK's upcoming skills report and how it aims to highlight open source as a solution to address the ongoing talent shortage.

Recorded ahead of International Women's Day, this episode also reflects on the slow progress around diversity and how leadership, policy, and community must come together to drive lasting change.

If you're interested in how policy, law, and open technology intersect with AI development, this conversation offers thoughtful perspective, clear examples, and real-world action.

🎧 Listen now and let us know where you think the future of open innovation is headed.