In this episode of AI in Chicago, host Khullani Abdullahi sits down with Dr. William Benjamin, a Principal Generative AI/ML Expert at a Fortune 100 insurance company, for a deep dive into the strategic application of artificial intelligence in the enterprise.

With over 20 years of experience, Dr. Benjamin shares his journey from mechanical engineering to the forefront of the AI revolution and discusses how technologies like large language models create tangible business value.

Join us to explore:

• The Leader's Path to AI: Why continuous, hands-on learning is non-negotiable for today's executives.
• Human-Centered Innovation: How to build AI that empowers your workforce and enhances customer experience, not just replaces processes.
• Strategy and Governance: Best practices for integrating governance and risk management from the start of any AI initiative.
• Chicago's AI Future: A look at the city's growing potential as a major hub for AI talent and innovation.

From the importance of technical fluency in the C-suite to balancing internal efficiencies with external product development, this conversation is packed with actionable insights for leaders, technologists, and anyone curious about the future of AI in business.

As Dr. Benjamin puts it, "We are at the cusp of this technology," and the potential for human flourishing is immense.

In this episode of AI in Chicago, host Khullani Abdullahi interviews Sergio Gutiérrez-Montero, the Director of AI for HR at AbbVie. They discuss Sergio's background in consulting, the evolution of AI in business, and the challenges organizations face in implementing AI strategies. Key themes include the importance of focusing on specific business problems, the need for robust data infrastructure, and the significance of driving employee adoption of AI tools. Sergio emphasizes the necessity of hands-on experience with AI and the importance of adaptability in a rapidly changing technological landscape. The conversation concludes with insights on the future of work in the age of AI and the skills needed for success in AI strategy roles.

Takeaways

• Sergio Gutiérrez-Montero is the Director of AI for HR at AbbVie.
• AI should be applied to specific business problems, not just for the sake of using AI.
• Infrastructure challenges are significant barriers to AI implementation.
• Employee adoption is crucial for the success of AI initiatives.
• Organizations should focus on understanding the problems they need to solve with AI.
• A top-down and bottom-up approach is necessary for effective AI strategy development.
• Identifying high-value use cases requires thorough research and understanding of business needs.
• Driving engagement and adoption of AI tools is essential for their success.
• Executives need to have a basic understanding of AI to make informed decisions.
• The landscape of AI is rapidly changing, requiring organizations to be adaptable.

Tim Turner, MBA, VP of Insights and Analytics at Thresholds, joins us this week to discuss how healthcare leaders think about responsible AI, from patient access to clinical care.