エピソード

  • #733: Amazon Connect - So Many Cool New Capabilities For You to Use!

    #733: Amazon Connect - So Many Cool New Capabilities For You to Use!
    2025/08/18
    In this episode of the AWS Podcast, we explore the evolving world of contact centers and Amazon Connect. The discussion covers why contact centers remain critical to both business and public sector operations, and how they're transforming from traditional cost centers into valuable sources of business intelligence. Key highlights include Amazon Connect's integration capabilities with AWS services, particularly through AWS Lambda functions, and the recent implementation of generative AI features including contact summarisation, agent evaluations, and Amazon Q in Connect. The conversation emphasizes how modern technology is helping organizations better understand customer needs, improve agent performance, and maintain human empathy in customer service while leveraging automation. The episode also touches on practical aspects of system integration and data management, demonstrating how Amazon Connect helps organizations overcome traditional barriers in contact center operations. https://aws.amazon.com/connect/ https://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/
    続きを読む 一部表示
    33 分
  • #732: How to gain Multi-Cluster Visibility across Kubernetes Clusters with the EKS Dashboard

    #732: How to gain Multi-Cluster Visibility across Kubernetes Clusters with the EKS Dashboard
    2025/08/04
    In this episode, we'll explore how the new Amazon EKS Dashboard solves key challenges in managing Kubernetes at scale across multiple AWS accounts and regions. We'll discuss how it provides centralized visibility into cluster health, versions, and costs - enabling teams to improve governance, streamline operations, and optimize their Kubernetes infrastructure. Listeners will learn about key use cases like version lifecycle management, upgrade planning, add-on governance, and cost forecasting. We'll provide both a high-level overview for architects and managers, as well as dive into some of the technical details that will interest Kubernetes practitioners. 1) Whats New Post: https://aws.amazon.com/about-aws/whats-new/2025/05/eks-dashboard-multi-cluster-view-kubernetes-infrastructure-aws-regions-organizations/ 2) EKS Dashboard User Guide: https://docs.aws.amazon.com/eks/latest/userguide/cluster-dashboard.html 3) Deep Dive blog: https://aws.amazon.com/blogs/containers/deep-dive-amazon-eks-dashboard-for-visibility-into-multi-cluster-operations-and-governance/ 4) YouTube Video: https://www.youtube.com/watch?v=N1I1H2wA1Sk
    続きを読む 一部表示
    25 分
  • #731: AWS News: Kiro, Amazon Bedrock AgentCore, and Lots More

    #731: AWS News: Kiro, Amazon Bedrock AgentCore, and Lots More
    2025/07/28
    Simon and Jillian take you on a fast paced update of all things new on AWS!
    続きを読む 一部表示
    32 分
  • #730: The Frugal Architect w/ Werner Vogels: At Too Good To Go, Practical Engineering Keeps Food Out of the Bin

    #730: The Frugal Architect w/ Werner Vogels: At Too Good To Go, Practical Engineering Keeps Food Out of the Bin
    2025/07/21
    In the fifth episode of "The Frugal Architect" podcast, Werner and co-host Simon Elisha welcome Morten Keldebaek (CTO) and Robert Hjertmann from Too Good To Go. Too Good To Go is the world's largest marketplace for surplus food, connecting consumers with restaurants, cafes, and grocery stores to rescue food that would otherwise go to waste. The discussion will start with their journey from Endomondo (a sports tracking app) to Too Good To Go, exploring how they applied frugal engineering principles across both startups. They'll dive deep into the technical challenges of scaling a global platform with limited resources, the architectural decisions that enabled their growth, and how their frugal mindset aligns perfectly with Too Good To Go's mission of reducing waste. The conversation will highlight how constraints breed creativity and how asking "why" before building has helped them create sustainable, scalable systems while keeping costs under control. Learn More: • https://aws.amazon.com/architecture/sustainability-pillar/: Explore the Sustainability Pillar of the AWS Well-Architected Framework • https://www.allthingsdistributed.com/the-frugal-architect/: Read more about The Frugal Architect series by Werner Vogels • https://toogoodtogo.com/en-us/movement: Learn about Too Good To Go's mission and impact
    続きを読む 一部表示
    36 分
  • #729: AWS News: Aurora Storage Upgrades, DynamoDB Multi-Region Strong Consistency, and More

    #729: AWS News: Aurora Storage Upgrades, DynamoDB Multi-Region Strong Consistency, and More
    2025/07/14
    There are over 60 new updates that your hosts Simon, Jillian and Shruthi take you through this week!
    続きを読む 一部表示
    42 分
  • #728: The Duck Talks Back - Using GENAI in Your Work

    #728: The Duck Talks Back - Using GENAI in Your Work
    2025/07/07
    Simon shares some tips, tricks, and experiences in how Builders can use GENAI in their work to get things done faster, and with better outcomes. Links: Amazon Q Developer CLI: https://github.com/aws/amazon-q-developer-cli Promptz: https://www.promptz.dev/ AWS MCP Servers: https://github.com/awslabs/mcp
    続きを読む 一部表示
    23 分
  • #727: AWS News: AWS Shield Network Security Director, Amazon GuardDuty for EKS, and more

    #727: AWS News: AWS Shield Network Security Director, Amazon GuardDuty for EKS, and more
    2025/06/30
    Simon and Jillian take you through all the big security announcements from AWS re:Inforce plus a host of cool new features and price reductions!
    続きを読む 一部表示
    35 分
  • #726: Single region, zero excuses: Mastering AWS resilience

    #726: Single region, zero excuses: Mastering AWS resilience
    2025/06/23
    Dive into single-region resilience with AWS experts John Formento and Tarik Makota as they debunk common misconceptions and share practical strategies for building robust applications. Learn why multi-AZ isn't enough on its own, discover key AWS services for resilience, and get actionable tips for identifying and mitigating failure modes. Learn More: https://docs.aws.amazon.com/prescriptive-guidance/latest/resilience-analysis-framework/introduction.html
    続きを読む 一部表示
    46 分