Beyond Conflict: Building Compassionate Communication Into Your Company's DNA
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Beyond Conflict: Building Compassionate Communication Into Your Company's DNA
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Ever wondered why workplace conflict often persists despite numerous policies and rules? Maria Arpa, an expert in compassionate communication, shares how embracing heart-centred, human-focused dialogue can transform workplace relationships, enhance trust, and boost productivity. Discover how intentional use of compassion can revolutionise your leadership impact and help you curate a better, more effective workplace culture. This stuff ain't fluffy! It's the real deal.
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Key Takeaways- Conflict Starts With "I Matter": Conflict arises when people feel undervalued. Compassionate communication focuses on recognising individual worth.
- Dialogue Beats Debate: Dialogue isn't about winning arguments but about understanding. Replacing debates with dialogues fosters genuine understanding.
- Hierarchies Can Be Harmful: Rigid power structures often exacerbate conflict. Compassionate leadership offers a more effective and humane alternative.
- Compassion Is Practical, Not Fluffy: Effective, compassionate communication involves robust boundaries and practical techniques that positively affect organisational performance.
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Key MomentsThe key moments in this episode are:
0:00:10 – Introduction: Tackling Workplace Conflict with Compassion 0:05:16 – From London's Streets to Corporate Suites: Maria’s Journey 0:09:29 – Why Do People Really Argue? Three Core Conflict Messages 0:14:05 – Is Compassionate Communication Too Soft for Business? 0:17:36 – Relationships and Trust: The Foundation of Productive Workplaces 0:27:40 – Dialogue vs Debate: Unpacking Maria’s Dialogue Road Map 0:34:07 – Why Companies Struggle with Compassionate Leadership 0:40:02 – The Holistic Approach: Blending Energy and Practical Communication 0:42:24 – Sticky Notes: Advice for Compassionate Communication 0:44:11 – Closing Thoughts & Where to Find Maria
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Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Maria Arpa on LinkedIn here Listen to Maria's All Things Conflict Podcast here Find the Peaceful Solutions website here ----more---- Full Episode TranscriptGet the full transcript of the episode here