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Can Your Customer Support Center Be A Profit Center?
- 2022/06/28
- 再生時間： 50 分
- ポッドキャスト
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サマリー
あらすじ・解説
What happens when you call Customer Support for help on a product? What happens when others call YOUR Customer Support for help? In our current environment where customer support is becoming extinct, a great Call Center can make your business stand out as Distinctive and possibly even Iconic. #scottmckain It can pay for itself and even be a profit center.
In this episode we are visited by someone who is on the other end when you call for help. We discuss poor service and it's costs, and great service and it's benefits. Many companies outsource, or rely on an electronic menu for help. You've probably wanted to throw your phone at the wall upon occasion because of these widespread practices. Would you want your customer to feel like that about you? Are you even hearing about the problems you could fix and improve your product/service or better, possibly stir innovation? Are you gethering the gold mine of information your customers are trying to provide?
Join us as we go to the trenches and deep dive on the real world of Customer Support.
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#customerservice #customersupport #callcenter #complaints #problemresolution