When Kate was asked to provide a video to prove she returned her package to an online shop, something didn’t sound right. Consumer expert Harry Kind sheds some light on online returns that seem impossible.

If you have a story or experience you want to share email cfb@bbc.co.uk

Motoring journalist Neil Briscoe lifts the bonnet on holiday car hire, after an experience that was very close to home.

If you have a story or experience you want to share email cfb@bbc.co.uk

Pet owners travelling from Britain to Northern Ireland will need new documents from 4 June 2025; Nina Downing from PDSA explains who needs one, how to get one and how to avoid scammers.

If you have a story or experience you want to share email cfb@bbc.co.uk

Holly speaks to Ofcom’s James Stinson about the regulator’s latest customer service research results, and we hear from one listener who cancelled their phone line but kept receiving bills.

If you have a story or experience you want to share email cfb@bbc.co.uk

Holly speaks to consumer expert Rebecca Wilcox about what hacks on major brands mean for shoppers and how people can protect their information. Is it worth having a burner email account for mailing lists and shopping, and what responsibilities do businesses have to tell you if your data has been compromised?

If you have a story or experience you want to share email cfb@bbc.co.uk

After safely booking your holiday you can start thinking about getting there and enjoying yourself...almost. Have you checked your passport is in date, do you know the Ts&Cs for your car hire package and what do you do if your flight is delayed or cancelled? Holly Hamilton, Sandra Corkin from the Association of British Travel Agents and consumer expert Jane Hawkes share top tips for making your holiday a stress free success.

If you have a story or experience you want to share email cfb@bbc.co.uk

Consumer finance expert Iona Bain joins Holly Hamilton to explain the three best options for managing your money when you’re on holiday; cash, a travel friendly credit or debit card, or a preloaded money card.

If you have a story or experience you want to share email cfb@bbc.co.uk

Do you have travel insurance? Holly Hamilton, Sandra Corkin from the Association of British Travel Agents and consumer expert Jane Hawkes discuss whether you need travel insurance for your upcoming trip, when to start your cover and what type of insurance to get.

If you have a story or experience you want to share email cfb@bbc.co.uk