Listener Brendan got in touch after finding out the car he’d bought had been modified – voiding his warranty and insurance. Holly & the team find out what remapping involves and try to help Brendan get his money back.

Are you getting value for money from your music streaming platform? Holly and producers Daniel & Daniela discuss their streaming habits and how to work out if you could be saving yourself money.

If you have a story or experience you want to share email cfb@bbc.co.uk

Janine Maher from the Money and Pension Service urges everyone to check if they can make voluntary National Insurance contributions to plug gaps before the April deadline. If you have a story or experience you want to share email cfb@bbc.co.uk

Choosing a new car is always a big decision. There are more options than ever and ways of finding the right car for your needs and budget. Motoring journalist Neil Briscoe explains why now might be the time to catch a bargain on a second hand electric vehicle.

Also, the team has an update on the holiday scam story from last time.

If you have a story or experience you want to share email cfb@bbc.co.uk

Holly Hamilton investigates a holiday scam & the online security questions it raised.

If you have a story or experience you want to share email cfb@bbc.co.uk

Small business owner Clem explains how social media scammers are targeting traders, as well as customers, and reveals some of the scams she’s dodged recently. David, Luke & Hilary give us an update on their home insurance issues, while listeners Ann & Frank tell us about their efforts to get compensation for their complaints.

If you have a story or experience you want to share email cfb@bbc.co.uk

On the week President Trump takes office for his second term, the First Lady, Melania Trump, has launched her own cryptocurrency. Professor Rachel O’Dwyer, expert in digital culture, explains why high profile people are doing this, and what the attractions and risk are for consumers. We keep in touch with David and Hilary, who are waiting for work to begin to repair their family home after a burst pipe forced them to move out.

If you have a story or experience you want to share email cfb@bbc.co.uk

Listener Pat got in touch to see if the team could help her get a refund from an airline. Pat had done everything she could, but couldn’t get an answer or any progress, she could even get to speak to anyone. Producer Daniela drew the short straw and joined the queue, listening to the dreaded hold music.

And, they say the customer is always right, but anyone who works in retail knows that’s not always the case – if you have a customer service nightmare experience you want to share, we want to hear it. Send them in to cfb@bbc.co.uk