Recorded live at Cisco Live, I speak with Cameron Ferdinands, Director of Networking and Datacenter Engineering at Groq, about how the company is redefining AI infrastructure. We explore Groq’s software-first approach to AI hardware, its use of Cisco Nexus 9000 Series switches, NX-OS, and Cisco Optics, and how this combination delivers faster AI inference, improved energy efficiency, and lower costs. From healthcare to autonomous vehicles, Cameron shares how Groq’s innovations are helping industries accelerate discovery and deploy AI at scale.

At Cisco Live in San Diego, I had the chance to sit down with Carlos Pereira, Cisco Fellow and Chief Architect for Customer Experience. You’ll hear it in the energy of this episode, Carlos isn’t just explaining Cisco’s AI vision; he’s lived through 25 years of evolution at the company and is now helping lead the transformation.

In this wide-ranging conversation, we explore:

• Why Carlos believes everything in customer experience is a workflow—and how agentic AI is finally giving those workflows the intelligence they’ve lacked
• How Cisco is embedding AI assistants directly inside its products, creating seamless support experiences with real-time resolution and context carryover
• The meaning behind "config confidence" and how it’s helping eliminate 25% of support cases caused by configuration errors
• The human element: why Cisco views AI as an augmenting force—not a replacement—and how it’s using blind tests and internal education to build trust and boost adoption
• What separates vendors who are experimenting with agentic AI from those who are actually scaling it across enterprise environments

Carlos also reflects on what’s driving mass AI adoption in customer support and why perfection is the wrong goal in this new era. You’ll walk away with real-world examples of agentic AI in action—and a clear view of where Cisco sees the future of customer experience heading.

📊 Referenced in this episode: The Cisco Agentic AI Report: 68% of customer support interactions will be AI-handled by 2028.

🎧 Whether you're a CX leader, IT decision-maker, or just curious about how Cisco is making AI real, this is a must-listen from the heart of Cisco Live.

Live from the buzzing showfloor at Cisco Live, I’m joined by two of Cisco’s top wireless minds: Matt MacPherson, Enterprise Wireless CTO, and Jerome Henry, wireless standards expert and co-author of Wi-Fi 7 In-Depth.

In this packed conversation, we unpack the real breakthroughs behind Cisco’s Wi-Fi 7 announcements and explore how next-gen connectivity is already transforming the enterprise experience. From stadiums and hospitals to warehouses and schools, wireless is no longer just about speed. It's about orchestration, precision, and trust.

You’ll hear:

• Why Wi-Fi 7 goes far beyond MLO (multi-link operation) and how it prioritizes real-time traffic based on actual needs
• How AI is already managing wireless infrastructure, optimizing channel use and radio power in real time
• Why fine timing measurement (FTM), BLE, UWB, and indoor GPS are unlocking hyper-accurate location services for smart buildings
• How Cisco Spaces is using wireless data to improve space utilization, wayfinding, and the overall user experience
• What it really takes to design high-density environments, especially when thousands of people show up and change the RF landscape
• And how Wi-Fi 8 and AI-native architectures are already in development

Want to go deeper? Grab Jerome’s book Wi-Fi 7 In-Depth to explore the thinking behind the standard. And keep an eye out for his upcoming title on AI and wireless.