In this episode of "The Business Behind Your Business," host Paul Sweeney talks with John Mason from QualityIQ about the importance of quality certification and how it impacts businesses of all sizes. They explore the evolution of quality standards, particularly ISO 9001, and how they have shifted from being overly prescriptive to more flexible, allowing businesses to tailor their processes to their specific needs.

John shares valuable insights from his 30+ years in the industry, explaining the differences between quality control, quality assurance, and total quality management. He emphasizes the importance of having one source of truth in your business processes to ensure efficiency, confidence, and continuous improvement. They also discuss the benefits of quality certification, particularly for businesses seeking to work with larger corporations or government contracts, and the potential pitfalls to avoid.

John also offers practical advice on how businesses can approach quality certification, including options for trial and error, hiring subject matter experts, or outsourcing the process.

John Mason is the founder, managing director, author and managing consultant with Oberon NSW Pty Limited, trading as QualityIQ. They are a team of management system consultants specialising in ISO certifications, who are quality, environmental, safety and information security certified themselves proving they can walk the talk. John and his team, guarantee ISO quality certification (and ongoing support) via a proven 5 step, fixed fee, 10 week program. With 32 plus years in business, John developed his own 24/7 virtual quality management platform, with a 100% certification first time track record. QualityIQ’s client list includes Comsol, Data Tools, Sydney Hills Business Chamber, Volkswagen, Monash University and Hyundai. They are currently the virtual quality manages for 82 clients many of whom are 2~50 employees. On a personal note, John is an author of two books, the non-executive director of three other organisations, married with three adult daughters, and enjoys physical fitness, personal development, ballroom dancing and travel.

Contact details:

john.mason@qualityiq.com.au
Ph 1300 899 443
Mobile 0418 462 311
www.qualityiq.com.au
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