In this episode, Dr. Dani shares her nontraditional career path from aspiring law student to graphic designer to leading corporate transformations. A two-time university dropout, Dani discovered design while on the path to law school, which led her to attend design school and hone her passion for designing solutions. She explains how the lessons from design school became the foundation for driving impactful results in the corporate world.

In this episode, you will
• discover how design principles can drive business outcomes
• learn how embracing constraints leads to better problem-solving
• understand why empathy and curiosity are key to unlocking solutions

We'd love to hear from you. Send us a text!

In a world that glorifies busyness, breaks are dismissed as unimportant and a barrier to productivity. However, this isn't actually the case. In this episode, Dr. Dani and Designer Peter discuss the often overlooked but essential practice of pausing. They explore the power of micro, mini, and mighty pauses and discuss how intentional breaks can increase productivity, creativity, and mental clarity.

In this episode, you will:
• learn about three types of pauses the micro, the mini, and the mighty
• understand how breaks can increase your brain's capacity to problem-solve
• discover practical ways to incorporate pauses into your daily routine

We'd love to hear from you. Send us a text!

Do you struggle with perfectionism? Is it holding you back? In this episode, Dr. Dani Chesson and Designer Peter Allan explore how perfectionism hinders progress and keeps us trapped in a cycle of self-doubt and share tips on how to break free from the trap.

In this episode, you will
• understand the difference between helpful and harmful perfectionism
• learn practical techniques to move from overthinking to action
• discover how iteration and empathy can break the perfectionism cycle

We'd love to hear from you. Send us a text!

We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.

In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performance

We'd love to hear from you. Send us a text!

Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX.

In this episode, you will
• understand what CX is and what it is not
• learn why CX is a vital aspect of business success
• discover how to design and operationalize a winning CX

We'd love to hear from you. Send us a text!

Experience — a term that's become ubiquitous in business, but do we really know what we mean when we say Customer Experience, Employee Experience, Patient Experience, and the like? In this episode, Dr Dani and Designer Peter explore the anatomy of an experience.

In this episode, you will:
• learn what is meant by experience
• understand the macro and micro-moments that shape an experience
• discover practice insights on designing an experience

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Emotions are central to the human experience, influencing every aspect of our personal, professional, and social lives. They are complex and multifaceted, shaping how we perceive and interact with the world. Research suggests that up to 95% of our decisions are driven by emotions, underscoring their powerful impact on our choices.

In this episode, you will:
• understand the definition of emotions
• discover the role of emotions in designing solutions
• learn about frameworks and tools to explore and navigate emotions

We'd love to hear from you. Send us a text!

Have you heard of BANI? Are you ready for it? The term VUCA (Volatility, Uncertainty, Complexity, Ambiguity) was coined in the 1980s to describe the context of the world. Four decades later, is this term still relevant? The term BANI (Brittle, Anxious, Non-linear, Incomprehensible) was coined in 2020 to describe the current environment. In this episode, Dr Dani and Designer Peter explore BANI.

In this episode, you will
• learn about the concept of BANI
• understand the relevance of Design Thinker capabilities in a BANI world
• get practical tips on applying Design Thinker capabilities

We'd love to hear from you. Send us a text!