『Decidedly I Decision Tips for Business Owners』のカバーアート

Decidedly I Decision Tips for Business Owners

Decidedly I Decision Tips for Business Owners

著者： Sanger Smith and Shawn Smith
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 Defeating bad decision-making for family business owners, so you can improve their health, wealth, and relationships.Sanger Smith and Shawn Smith マネジメント・リーダーシップ リーダーシップ 経済学
エピソード
  • Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experience

    Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experience
    2025/05/14
    What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn’t just about customer service — it’s about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you’ve ever wondered what truly sets great businesses apart, you’ll want to hit play on this one. KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital CHAPTERS 00:00 Welcome to the New Studio 02:26 Introducing Dr. Joseph Micelli 03:15 Implementing 'Carry the Bag' Concept 04:11 Signature Moments in Customer Experience 06:22 Balancing Consistency and Innovation 12:27 Understanding Target Customers and Aspirations 22:39 Challenges in Customer Perception 29:37 The Importance of Company Culture 30:26 Employee Feedback and Engagement 30:58 AI in Customer Experience 34:29 Human Touch vs. AI in Customer Service 37:45 Balancing Technology and Human Interaction 40:32 Personalized Customer Service 44:28 Effective Sales Techniques 54:29 Decision Making in Business 55:58 Conclusion and Key Takeaways MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768 CONNECT WITH US www.decidedlypodcast.com Join us on Instagram: www.instagram.com/decidedlypodcast Join us on Facebook: https://www.facebook.com/decidedlypodcast Shawn’s Instagram: www.instagram.com/shawn_d_smith Sanger’s Instagram: www.instagram.com/sangersmith MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MORE www.decidedlywealth.com SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time! CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
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    58 分
  • Deciding to Harness Celebrity Energy in Entrepreneurship: What It Takes to Make True Impact with Whitney Uland (REPLAY)

    Deciding to Harness Celebrity Energy in Entrepreneurship: What It Takes to Make True Impact with Whitney Uland (REPLAY)
    2025/05/07
    In this episode of the Decidedly podcast, hosts Sanger Smith and Shawn Smith engage in a lively discussion with guest Whitney Uland, a multifaceted entrepreneur, filmmaker, and expert in intentional living. Whitney shares her insights on harnessing 'celebrity energy' to empower entrepreneurs to build successful personal brands. Through her unique perspective, Whitney explores the psychological barriers holding people back from achieving fame and how to overcome them. The conversation dives deep into the value of authenticity in personal branding, navigating industry changes, and the importance of picking the right goals. Whitney also discusses her background in acting and filmmaking, and how personal experiences shaped her career path. Listeners will gain valuable tips on hacking their mindset and nervous system to achieve their big visions for life and business.KEY TOPICSDebunking the idea of fame, wealth, and achievement being innately greedy.Nervous system hacking to prevent holding yourself back from your full potential.Refining your ability to pivot when things aren’t going according to plan.The trap of meaningless goals, and how to avoid them.CHAPTERS00:00 Introduction and Podcast Information04:56 The Concept of Celebrity Energy08:54 Overcoming Rejection and Building Confidence13:00 Navigating the Entertainment Industry15:07 The Impact of Strikes and Adapting to Change18:13 Setting and Achieving Goals25:59 Challenges Faced by Underrepresented Groups26:12 Impact of Trauma on Personal Growth26:39 Mindset and Wealth Creation27:40 The Importance of Self-Worth28:07 Overcoming Everyday Challenges29:47 Empowering Clients with Tools for Success31:57 Setting and Achieving Goals40:14 Navigating Social Media for Personal Branding53:53 Final Thoughts and TakeawaysMENTIONED IN THIS EPISODEBrooke Castillo: https://www.thelifecoachschool.com/ CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: www.instagram.com/decidedlypodcast Join us on Facebook: https://www.facebook.com/decidedlypodcast Shawn’s Instagram: www.instagram.com/shawn_d_smith Sanger’s Instagram: www.instagram.com/sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.LEARN MOREwww.decidedlywealth.com SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAILJoin us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time!CONNECT WITH WHITNEY ULANDWebsite: Coaching - https://www.abundantartistcoaching.com // Acting/Filmmaking - http://www.whitneyuland.com/ Whitney’s Episode on the Tom Kelly Show: https://podcasts.apple.com/us/podcast/307-celebrity-energy-whitney-uland/id1501986299?i=1000618598564 Instagram: www.instagram.com/whitneyuland Podcast, The Abundant Artist: https://podcasts.apple.com/us/podcast/the-abundant-artist-podcast/id1512877614 TikTok: www.tiktok.com/@whitneyuland Whitney Uland is a multifaceted entrepreneur, filmmaker, actor, and expert in intentional living. With her perspective on harnessing "celebrity energy," Whitney empowers entrepreneurs to leverage their personal brand and authenticity to build thriving businesses. As the owner of Abundant Artist Coaching and Outer Darkness Films, she combines her expertise in intentional living, brain optimization, and mindset practices to guide entrepreneurs toward unlocking their full potential. From her acclaimed debut feature film "The Cosmos Sisters" to her dedication to helping entrepreneurs tap into their inner celebrity energy, Whitney is committed to cultivating unique personal brands.
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    56 分
  • Ep.150 I Deciding to Have Your Last Bad Day: It’s Not Luck, It’s Mindset w/ Michael O’Brien / REPLAY

    Ep.150 I Deciding to Have Your Last Bad Day: It’s Not Luck, It’s Mindset w/ Michael O’Brien / REPLAY
    2025/04/30

    What would happen if you did a gratitude practice before opening each meeting? Are mindfulness practices a fluffy waste of time? Michael O’Brien suffered a personal tragedy that caused him to reset how he thinks about his beliefs, and how he utilizes his energy in daily life. Today, he shares the power of recognizing that everything in life is neutral until we label it…and how the labels we choose shape our perceptions.KEY TOPICS- Why leaders struggle to celebrate their wins (and what to do about it.)- How implementing mindfulness into daily routines increases productivity.- The consequences our minds and bodies face when we approach life with pessimism.- How to stop self-sabotaging your days.SUBSCRIBEhttps://www.youtube.com/@decidedlypodcast?sub_confirmation=1CHAPTERS00:00 Mission of Decidedly00:51 Sanger & Shawn’s Scar Stories03:21 Introducing Michael O’Brien04:43 If Your Default is Pessimism07:50 Michael’s Car Accident15:17 “You’re Husband’s Not Gonna Make It”23:40 Reframing Your Thoughts30:53 Mindset Training34:16 Deciding to Respond, Not React41:00 Mindfulness Tips for Business50:26 Pressure Testing Your Thoughts1:03:42 Decision-Making Tip for Business Owners1:05:42 Key Takeaways1:07:17 Producer ClosingMENTIONED IN THIS EPISODEEp.54 I Dandapani I Deciding to Have Unwavering Focus: Insights from a Former Monk - https://open.spotify.com/episode/4UIoKAIBY7yzoKM0ABNtJwCONNECT WITH US⁠www.decidedlypodcast.com⁠Instagram⁠: @decidedlypodcastFacebook⁠: https://www.facebook.com/decidedlypodcastShawn’s ⁠Instagram⁠: @shawn_d_smithSanger’s ⁠Instagram⁠: @sangersmith Thank you to Shelby Peterson of Transcend Media for editing and post-production of the Decidedly podcast. SANGER’S BOOKA Life Rich with Significance: Transforming Your Wealth to Meaningful Impact⁠ - https://www.amazon.com/Life-Rich-Significance-Transforming-Meaningful/dp/1952654769 SHAWN’S BOOKPlateau Jumping: What to Change When Change Is What You Want⁠ - https://www.amazon.com/Plateau-Jumping-What-Change-When-ebook/dp/B0CTXHP5HR MAKING A FINANCIAL DECISION?At ⁠Decidedly Wealth Management⁠, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MORE: ⁠www.decidedlywealth.com⁠ WEEKLY NEWSLETTERhttps://visitor.r20.constantcontact.com/manage/optin?v=001aeU_pPBHJPNJWJBdVbaci6bjGIuEJurH12xHBWDEVT_NxyCadMd7wLSZjcEZglkSjDjehuIbTHD8nABOIdV69ctfYpSzg24RCIytetBUrlIPPKgaGzjGZ8DkM0Wp1LMjbErcYUur7PbZGjeVo4gyXlz821AoJGZR⁠ CONNECT WITH MICHAEL O’BRIENWebsite: https://www.michaelobrienshift.com/ Instagram: @pausebreathereflect LinkedIn: www.linkedin.com/in/michaelobrienpelotoncoachingThe Ripple Effect Newsletter: https://www.michaelobrienshift.com/newsletter/The Kintsugi Podcast: https://www.michaelobrienshift.com/kintsugi-podcast/Michael is a qualified meditation teacher, executive coach, and endurance athlete. He loves helping people accomplish hard things through mindfulness. He’s a survivor of a horrific near-death cycling accident called his Last Bad Day and years in the corporate executive suite and in 2022 used the power of mindfulness to ride his bike across America.
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    1 時間 8 分

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