『Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experience』のカバーアート

Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experience

Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experience

無料で聴く

ポッドキャストの詳細を見る

このコンテンツについて

 What makes a customer feel like they matter? In this powerhouse conversation, bestselling author and world-renowned customer experience consultant Dr. Joseph Michelli joins us to unpack the magic behind some of the most beloved brands in the world — from Ritz Carlton and Starbucks to Zappos, Mercedes-Benz, and more. Whether you're a business owner, team leader, or someone obsessed with elevating your client journey — this episode is your blueprint. This conversation isn’t just about customer service — it’s about legacy. The kind that turns clients into loyal fans and employees into brand ambassadors. If you’ve ever wondered what truly sets great businesses apart, you’ll want to hit play on this one. KEY TOPICS The “chocolate on the pillow” effect: How small, thoughtful details create unforgettable experiences Why not every customer is right — and how to know which feedback is worth your energy The art of designing a space and culture that your team and clients love What Chick-fil-A does that AI never could How to use brand rituals to stand out in a saturated market Why the future of business is deeply personal — not just digital CHAPTERS 00:00 Welcome to the New Studio 02:26 Introducing Dr. Joseph Micelli 03:15 Implementing 'Carry the Bag' Concept 04:11 Signature Moments in Customer Experience 06:22 Balancing Consistency and Innovation 12:27 Understanding Target Customers and Aspirations 22:39 Challenges in Customer Perception 29:37 The Importance of Company Culture 30:26 Employee Feedback and Engagement 30:58 AI in Customer Experience 34:29 Human Touch vs. AI in Customer Service 37:45 Balancing Technology and Human Interaction 40:32 Personalized Customer Service 44:28 Effective Sales Techniques 54:29 Decision Making in Business 55:58 Conclusion and Key Takeaways MENTIONED IN THIS EPISODE All Business is Personal: https://www.amazon.com/All-Business-Personal-Human-Centered-Technology-Powered/dp/1637746768 CONNECT WITH US www.decidedlypodcast.com Join us on Instagram: www.instagram.com/decidedlypodcast Join us on Facebook: https://www.facebook.com/decidedlypodcast Shawn’s Instagram: www.instagram.com/shawn_d_smith Sanger’s Instagram: www.instagram.com/sangersmith MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MORE www.decidedlywealth.com SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode ata time! CONNECT WITH DR. JOSEPH MICHELLI Website: https://www.josephmichelli.com/ Podcast: https://www.josephmichelli.com/podcast/ X: https://x.com/josephmichelli Facebook: https://www.facebook.com/TheMichelliExperience LinkedIn: https://www.linkedin.com/in/josephmichelli/ Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Deciding to Deliver World-Class Customer Experiences with Dr. Joseph Michelli | The Michelli Experienceに寄せられたリスナーの声

カスタマーレビュー：以下のタブを選択することで、他のサイトのレビューをご覧になれます。

Audible.co.jp

Amazon.co.jp
レビューはまだありません。