Summary:

In this episode of Cruise Control, Kevin Davis chats with Mike Karlen and Dustin Jackson, the dynamic duo behind IGL Coatings. The discussion delves into how Mike and Dustin transitioned from being detailers to co-owners of a renowned ceramic coating company. They recount their journey of risk management, including acquiring the IGL brand from its original founders, Joel and Jeff. The episode highlights the importance of trust, building strong customer relationships, and taking calculated risks in business.

Mike and Dustin share their philosophies on running a business, trusting a team, and innovating while keeping the family feel that IGL is known for.

Key Takeaways:

1. Trust Your Team: Success in scaling comes from delegating and trusting others, even if they aren’t perfect from the start.
2. Calculated Risk: Taking big risks is essential for growth, but it’s important to start small and gradually scale your comfort level with risks.
3. Customer Relationships Are Key: The true success of IGL Coatings is built on its family-like customer relationships, which Mike and Dustin prioritize over just selling products.
4. Innovation and Adaptation: As business owners, they focus on continuous improvement and being able to pivot into new services like residential coatings.
5. Resilience in Business: Failures are inevitable, but persistence, learning from mistakes, and moving forward are critical to long-term success.

Get your one-stop success solution at www.detailersroadmap.com!

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Summary:

In this episode of Cruise Control from the 2024 WFCT/AWG Conference, host Kevin Davis speaks with Kurt Felmar, owner of Detail Solutions in Baltimore, Maryland, and a Ceramic Pro Elite Dealer. Kurt shares his journey from corporate IT to running a 7-figure detailing business, discussing the importance of creating systems that allow a business to run without constant oversight. They dive into the balancing act between work and family life, the challenges of leaving a stable corporate job, and the mindset needed to make a business thrive.

Kurt emphasizes how his background in IT helped him apply scalability and efficiency in his detailing business, and he offers advice for entrepreneurs on building systems and nurturing long-term customer relationships.

Key Takeaways:

1. Systems and Processes Matter: Kurt’s IT background taught him to implement systems that make the business scalable and sustainable without him constantly being on-site.
2. The Right Time Is Now: Kurt stresses that there’s no perfect time to jump from a stable job to entrepreneurship—if you have a passion, work toward it and make it happen.
3. Fail Fast, Fail Cheap: Learn quickly from mistakes without major losses, then pivot and move forward.
4. Nurture Relationships: Building strong customer relationships through consistent touch points is key to business growth and maintaining success.
5. Balance Family and Work: Kurt shares how he balances time with his family, using calendar blocking and strategic resets to avoid burnout while scaling his business.

Chapters:

00:00 Navigating Business Growth and Transition
10:03 The Importance of Systems and Structure
19:56 Balancing Work and Family Life
29:54 Customer Relationships and Sales Strategies

Get your one-stop success solution at www.detailersroadmap.com!

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In this live edition of Cruise Control, host Kevin Davis is joined by Chris, Jason, Grant, and other industry experts for a roundtable discussion on business strategies in the detailing and film industries. The conversation centers around the upcoming October Detail Wise Business Training, where the speakers share their wealth of experience on scaling businesses, delegating responsibilities, and creating systems for growth. Each expert provides insight into key business elements like financial management, employee empowerment, and customer retention, offering practical advice for both new and experienced business owners. From unlocking the power of delegation to understanding the importance of knowing your numbers, this episode is a deep dive into what it takes to run a thriving detailing business.

Key Takeaways:

1. The Power of Delegation: Let go of tasks that drain your energy and delegate them to people who love doing them.
2. Know Your Numbers: Proper financial management is crucial for making informed decisions about hiring, expansion, and budgeting.
3. Focus on Business Systems: Implement processes and procedures that allow your business to run smoothly without constant supervision.
4. Empower Your Employees: Train and trust your team to manage day-to-day operations, allowing you to focus on growth.
5. Continuous Learning: Surround yourself with mentors and experts to avoid common pitfalls and stay ahead in business.

Get your one-stop success solution at www.detailersroadmap.com!

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