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サマリー
あらすじ・解説
There are key factors that make employees bring more emotionality to work. Research also shows that suppressed emotions will eventually erupt in unproductive ways. That’s why team leaders need some sort of a manual for responding to employees’ emotional states, ideally in a way that is tailored differently according to the different emotions.
If you’re a team leader, you can follow these four plays to help manage the loaded emotional roller coaster of your team!