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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul
- 2024/08/14
- 再生時間： 41 分
- ポッドキャスト
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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul
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サマリー
あらすじ・解説
Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust.
In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth.
Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale.
Mentioned Resources
- Entrust
- AWS
- GitLab
- Hotjar
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Course: How to find your Ideal Customer Profile 'ICP' in B2B SaaS