In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services (GBS) model, the importance of integrating IT and HR functions, and how they're using platforms like ServiceNow to streamline and enhance employee experiences globally.

Jackie also reflects on the role of AI in enabling more human-centred support—balancing automation with empathy, upskilling employees for the future, and preparing for agentic AI. She highlights Kerry’s forward-looking approach, including their newly formed AI Governance Forum and how GBS can evolve from a transactional hub to a strategic engine room for innovation and operational excellence.

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In this episode of the ServiceNow UK & I Executive Circle Podcast, host Kat Finch sits down with Rob Barnes, Chief Digital and Technology Officer at ASDA, for an insightful conversation about the retailer's ambitious digital transformation journey.

Rob shares his experience transitioning from consultancy at Accenture to in-house roles at Marks & Spencer and ASDA, highlighting key lessons from both worlds. He provides a behind-the-scenes look at ASDA’s large-scale technology overhaul following its separation from Walmart—one of the most significant transformations in modern retail history.

The discussion also explores the role of AI in shaping the future of retail, from improving customer service and supply chain optimization to enhancing in-store experiences and cybersecurity. Rob addresses the long-standing debate on the "death of the high street," arguing that physical stores remain integral to retail and discussing how AI and automation can drive greater efficiency across both online and brick-and-mortar shopping experiences.

Whether you're in retail, technology, or business leadership, this episode offers valuable insights into digital innovation, AI’s growing impact, and how retailers can stay ahead in an ever-evolving landscape.

Tune in for a thought-provoking discussion on the intersection of technology, retail, and digital transformation!

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In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, we speak with Dr. Laurence Ampofo, Practice Lead of Vodafone’s AI Transformation Office. Ampofo discusses the telco giant’s bold approach to integrating AI into its operations and customer experiences, highlighting initiatives like "TOBi," the AI-powered super-agent, which is enhancing customer service and internal workflows.

The conversation delves into how generative AI is revolutionising connectivity and productivity while addressing the challenges of operating in a highly regulated industry. Ampofo emphasizes balancing short-term efficiencies with long-term strategies, ensuring AI becomes an intuitive part of organisational transformation.

Listeners are treated to visionary insights on AI’s potential to map out optimised workflows, improve employee experiences, and uncover hidden business value. From transforming telco operations to reimagining workplace productivity and sustainability, this episode is a must-listen for executives navigating the evolving AI landscape.

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