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EmpowerHer ft. Angeline - Mastering Customer Success & Speaking the Language of Revenue.
- 2024/09/28
- 再生時間： 1 時間
- ポッドキャスト
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サマリー
あらすじ・解説
In this episode, I sit down with Angeline, the Vice President of Customer Success and a coach who empowers Customer Success (CS) leaders to effectively speak the language of revenue. Christine brings a wealth of experience from leading high-performing CS teams and working closely with revenue-driven metrics. We dive into how CS leaders can shift their mindset from being purely customer-focused to aligning with the company's financial goals, exploring practical strategies for driving revenue growth through customer success. Christine shares her insights on creating a strong partnership with sales teams, managing customer retention and expansion, and measuring success in terms of both customer satisfaction and revenue impact. We also explore Christine’s approach to coaching CS leaders, how she helps them develop the confidence and skills to communicate the business value of customer success to C-suite executives, and the key challenges they face in evolving into revenue-focused leaders. Whether you’re a Customer Success professional, a leader looking to align with revenue goals, or someone interested in the future of customer success, this episode offers valuable takeaways on building a revenue-centric CS function and scaling your leadership impact.