A successful automation strategy requires moving beyond technology-focused thinking to business outcome-driven approaches, with AI serving as an enabler rather than an end goal.

In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke present a strategic framework that moves beyond technology-focused approaches to business outcome-driven automation planning.

Key Points

• Operational Maturity - Improving your organization's process maturity will help shift from a reactive, task-focused model to a predictive and dynamic automation that will contribute to business transformation.
• AI as an Enabler - Artificial intelligence should be treated as a tool within the automation toolkit, not as the primary objective or strategy.
• Automation Strategy Ownership - Automation leaders are best positioned to own automation strategy.
• Focus on Business Value - Communicate automation benefits in terms of business solutions rather than technical features .
• Plan for AI Tool Integration - Anticipate - integrating external AI tools and supporting their data requirements.

Takeaways for Automation Leaders

• Focus on Intelligent Orchestration, Not AI - The goal is better end-to-end business process execution. AI is simply one tool to achieve more intelligent orchestration and consistent task execution.
• Apply Product Thinking for Strategic Decision-Making - Evaluate automation opportunities through the lens of customer value, business impact, and resource requirements.
• Prioritize Based on Business Impact - Use structured evaluation criteria to prioritize automation initiatives, considering factors like customer value, implementation effort, security risks, and timeline for business impact.

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