In this episode of Your People Your Success Podcast, we dive into the powerful ripple effect of leadership on customer satisfaction — and why great customer service starts with how you lead your people.

I’m Pierre Bauzée, Founder of Beyond Satisfaction, and I’m joined by Clayton Drotsky — a people-first leader who’s spent the last 17 years leading large, multicultural customer service teams across the globe. From sales agentto global ops lead, Clayton now mentors leaders to spark transformation in their teams and drive real results.

In this episode, we’ll explore how strong leadership creates happier, more resilient teams — even in high-pressure environments like hospitality, retail, and fast-paced customer service hubs. We’ll also unpack what truly motivates frontline teams, what long-term leadership habits make the biggestimpact, and the common mistakes managers make (and how to fix them).

Whether you’re leading, hiring, training, or developing your CS team, this episode is your blueprint to building high-performing teams that deliver loyalty, retention, and service excellence.

Hit subscribe and join us each month to discover how to unlock the power of People behind exceptional customer service. Feel free also to give this channel a 5-star ranking if you enjoyed the episode!

To get to know more about the amazing Clayton Drotsky, feel free to visit his LinkedIn right here https://www.linkedin.com/in/clayton-drotsky/

If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058b

If you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us.

You can do that directly via our website or LinkedIn profile.