From Pharmacy to Biscuits: Lauren Coulter’s Recipe for Purpose-Driven Leadership
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From Pharmacy to Biscuits: Lauren Coulter’s Recipe for Purpose-Driven Leadership
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Lauren Coulter didn’t plan to be a restaurant leader—but she’s become one of the most intentional voices in hospitality today.
In this episode, the Co-Founder and Chief Biscuit Eater of Biscuit Belly shares her journey from pharmacy to franchising, how she’s scaled a people-first brunch brand, and what it means to lead with “ruthless hospitality.”
We explore everything from team development and franchising culture to real community engagement—and how to hire for the things you can’t teach.
🔍 Topics Covered:
00:00 Morning Rituals and Culinary Adventures
04:05 From Pharmacy to Restaurant: A Leap of Faith
06:48 Building a Restaurant Empire: Lessons Learned
10:15 The Art of Hospitality: Creating Memorable Experiences
12:56 Balancing Culture and Operations in Franchising
26:25 Ruthless Hospitality and Coaching Dynamics
33:01 Fostering Internal Team Growth
38:13 Community Engagement and Brand Values
44:57 Leadership Horizons and Personal Growth
🎧 If you’re growing a brand with heart—or thinking about taking the leap—this one’s for you.