Your Restaurant needs Reviews. But you also need Feedback! Today, we talk about the difference between Feedback and Reviews, and how they compliment and even feed into each other. We also talk about some methods your Restaurant could use to get more useful feedback.

Did you know people who read restaurant reviews online trust random reviewers just as much as they trust their friends and family? Where are reviews coming from if you're not asking for them? What does that mean for what you can do about your online reputation?

You have a large number of reviews. Great! Don't stop what you're doing! Learning about how ongoing frequency of Reviews can make or break if a customer decides to choose your Restaurant.

The first Pillar of a successful Getting Chosen Reputation management campaign is Review Quantity. Find out why having a large number of reviews, rather than just a few with high scores, is important in getting customers to choose your Restaurant.

Don't freak out! If your Restaurant's online reviews aren't looking great, don't make poor choices that can make things worse. We'll teach you what NOT to do, as well as teach you the Pillars of a Successful Reputation Management marketing campaign.

What are some simple things you can do as a restaurant owner or manager to get and keep more great customers? We begin a series talking about things you can do to get more reviews, and better reviews, and why that makes a difference.