Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Gwen Tormey Chief Operating Officer at Corestream. As COO, Gwen Tormey owns Corestream's strategic roadmap and annual planning and runs the Business Analytics & Data, Operational Excellence, Marketing, and Retail Discounts teams. She has significant experience in business and product operations, strategy, finance, and M&A. Gwen holds an MBA from the Stanford Graduate School of Business, and a BS in Management Science & Engineering, with distinction, from Stanford.

We kick off by asking Gwen to share with us her career journey and what has led her to where she is today.

• She was born and raised in New York.
• Started in Management Science & Engineering.
• Private Equity.
• Health Technology.
• Industrial Chemicals.
• Back to Business School.
• Physical Therapy.
• Funding.
• The move to Tampa.
• Early growth stage.
• Getting connected.
• Corestream is a voluntary benefits technology platform catering to large enterprise-size clients.
• From 5 people to 130.

We ask Gwen what the COO role means to her and why she loves it.

• CEO in waiting.
• Mentor.
• What the company needs.
• Multi-dimensional thing.
• Very organised and detailed.
• The broad view of the organisation.

Then we ask Gwen about the framework and what actionable insights could help someone listening.

• It's not perfect on day one.
• Building year after year.
• Get people used to measure.
• North star goal.
• Smart Sheet.
• Metric drivers.
• Leadership meets monthly.
• Weekly team meetings.

Next, we ask Gwen why is Corestream so exciting.

• Invest in team and culture.
• Most of the team is remote.
• Ensuring people are happy and fulfilled.
• Career development and feedback.
• Mission-driven.

We ask Gwen what culture means to her.

• Empathy and humility.
• Culture Council.
• Culture Interview.
• Town Hall Meetings.
• An employee of the month.

Lastly, we ask Gwen if she has any accountable tools or hacks to share.

• Followupthen.com
• Block out thinking time.
• Mural.

Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Isabelle Andrieu Founder & CEO of Pi School and co-founder of Translated.com. An interesting translation platform that has been around for 20+ years with 1000+ people. For the first time ever employing some salespeople.

We kick off by asking Isabelle to share her career journey and what has led her to where she is now.

• Raised in France, first of three kids.
• Met her Italian husband in college.
• Help people communicate better.
• Starting a new adventure.

We ask Isabelle how she made a difference culturally.

• Companies need people.
• Team members.
• Responsibility to help people grow.

We ask Isabelle to share some of those growth stories.

• Improve and evolve.
• Change with the company.
• Trust.
• Understanding and fundamentals.

Then we ask Isabelle what was one of the things that used to happen back in the day that would identify when you were onto something special.

• Resilience.
• Also an investor.
• Breakthrough.
• Business Development.
• Luxury places to work to attract talent.
• Six villas in Rome.
• Plants from all over the world.
• Sports during lunch.
• Healthy snacks.
• Weekly massages.

Next, we ask Isabelle what kind of traits would a person need to have to be a part of Translated.com.

• Kind people.
• Changing the status quo.
• Hungry to learn and make an impact.
• Train resilience.
• Result driven.
• Switching “I” to “we”.

We ask Isabelle what it means to be a leader.

• Seeing others grow.
• From intern to senior leader.
• Impact.
• Women are doubted.
• Burn out.
• People pleaser.
• Selfish.

Next, we ask Isabelle what she feels is her superpower.

• Empathy.
• Getting things done.

Then we ask Isabelle if she has any productivity hacks or tools she can’t live without.

• Calendar.
• Yearly vision.
• Asana.

Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Kristi Faltorusso Chief Customer Officer at Client Success. She is an award-winning Customer Success Executive with experience in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, she has helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.

We kick off by asking Kristi to share her career journey and what has led her to where she is today.

• Wanted to be an attorney.
• Public Relations.
• Connecting with people and stories.
• Digital Advertising.
• SEO.
• Taught at Long Island University.
• First to teach SEO in the country.
• Customer Success.

We ask Kristi what is Customer Success and why is it so important.

• The function of helping your customers be successful in that partnership.
• Popping up in a ton of industries.
• Complexity.
• Customer Succes Management System.
• Scale and drive efficiency.

Then we ask Kristi does a rockstar person look like in the Customer Success world.

• Empathy.
• Change Management.
• Different software changes how they do it.
• Communication.
• Grit and tenacity.
• Mindset.

Next, we ask Kristi how they measure impact.

• Early stages of onboarding.
• Different experiences and journeys.
• Clear expectations.
• Don't jump into onboarding.
• Partnership kick-off discussion.
• A lot of confirming.
• Variant models.

Then we ask Kristi are woman better Venture Capitalists.

• Risk-averse.
• Bigger risks.

We ask Kristi what holds women back and where she feels we are winning with women in business and tech.

• Family.
• It all starts at home.
• Balance and boundaries.
• Better operating models.

We ask Kristi how would she design a world that works for women when they need time off to have kids.

• If they are good hires, hire them.
• Compensation, women don't negotiate.
• Women holding women back.

Lastly, we ask Kristi if she has productivity hacks to share.

• Post it.
• Clear goals.
• Make your bed.