Ever considered a career in scaffolding? Most haven't, but Paul Napper is on a mission to change that perception. As the Head of Training and Education at NASC (National Access and Scaffolding Confederation), Paul joins Bill Banham on the HRchat Show to reveal how this overlooked industry offers diverse career pathways and impressive earning potential.

"There are people I know earning £100,000 a year," Paul explains, highlighting how advanced scaffolders, especially those working in specialized sectors like offshore platforms, can achieve significant financial success. But perhaps more surprising is the range of career options beyond the physical construction work. The industry needs designers, contract managers, health and safety specialists, trainers, and entrepreneurs – creating opportunities for individuals with varied skills and interests.

The timing couldn't be better for exploring this field. With approximately 1,800 weekly vacancies in scaffolding across the UK, there's a genuine skills gap that needs filling. The NASC is actively working to bridge this gap through innovative approaches, including their "talent pack" with VR headsets that allow potential recruits to virtually experience scaffolding work, a talent portal connecting job seekers with employers, and partnerships with educational institutions to develop clear career pathways from entry-level positions through to university qualifications.

What sets scaffolding apart is its global relevance. The UK leads worldwide in scaffolding standards through technical guidance documents like TG20 and TG30. Countries including Australia, Malaysia, Jersey, and even the United States are now looking to adopt these standards, creating international opportunities for UK-trained scaffolding professionals. As major projects like the new Universal Studios theme park in the UK and worldwide construction continue to drive demand, scaffolding represents not just a job, but a career with genuine security and advancement potential.

Whether you're a school leaver, considering a career change, or simply curious about unexpected professional paths, Paul's insights reveal an industry that offers far more than meets the eye. Connect with him on LinkedIn or visit nasc.org.uk to explore how you might build a future in this dynamic field.

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The days of mandatory office attendance are (mostly) behind us, but how do you maintain a vibrant workplace culture when your team is scattered across 15+ countries? In this conversation, Dessalen Wood, Chief People Officer at Syntax, reveals the company's innovative approach to workplace flexibility that's become their competitive advantage.

Drawing from 25 years of experience across retail, entertainment, and technology sectors, Dessalen shares how Syntax transformed workplace flexibility from a pandemic necessity into a permanent, branded employee experience called "Global Flex." Unlike companies that offered remote work only to later withdraw it, Syntax made a public commitment they couldn't rescind, complete with company-wide town halls, dedicated branding, and clear guidelines addressing when, where, and in which country employees can work.

The results speak volumes—Syntax recently earned Great Place to Work certification across all eligible countries with over 80% employee participation. Rather than mandating office attendance, they create meaningful in-person experiences that naturally draw employees in, resulting in growing participation rates year over year. As Wood explains, "The biggest buzzkill for an employee experience is the word 'mandatory'... The word trust and having experts and mandatory cannot be in the same sentence."

Dessalen also unpacks the challenges of developing leaders in a global organization, emphasizing that leading across cultures requires far more adaptability than simply managing remote teams. At Syntax, over 50% of leaders manage team members in different countries, necessitating a leadership approach that respects cultural differences while maintaining core company values.

Whether you're an HR professional seeking fresh approaches to remote work policies or a leader navigating global team dynamics, this conversation offers practical insights for creating authentic workplace cultures where flexibility enhances rather than diminishes employee engagement. Connect with Dessalen Wood on LinkedIn to continue the conversation about evolving workplace strategies for today's distributed workforce.

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Three-time Olympic gold medalist Carrie Bates isn't just celebrating over a decade of sobriety—she's revolutionizing how workplaces approach addiction recovery. As Director of Strategic Growth and Advocacy at Caron Treatment Centers, Carrie brings a powerful dual perspective to the conversation on substance dependence in professional environments.

Over 26 million Americans report struggling with addiction, with countless others suffering silently. Furthermore, 80% of people who abuse substances are employed. Yet stigma and fear of career consequences keep many from seeking help through their HR departments or employee assistance programs. This silence allows addiction to progress unchecked, affecting productivity, attendance, and overall culture.

Caron Treatment Centers stands out in the recovery landscape through its focus on brain health and neuro-restorative care. Using advanced technology like PET scans, they examine blood flow and neural activity, often discovering that patients have been misdiagnosed with conditions like ADHD or bipolar disorder. This neurological approach treats addiction as a medical condition rather than a moral failing—a crucial distinction for workplace policies.

In this discussion with Bill Banham, Carrie shares candidly about losing her career in sports marketing because of a lack of supportive recovery protocols. "There was no culture, no environment to which this was an acceptable conversation to have," she explains. This experience fuels her advocacy for HR policies that treat addiction with the same compassion as other medical conditions, including graduated return-to-work plans and appropriate accommodations.

Corporate culture often unwittingly excludes those in recovery through alcohol-centered events like "Thirsty Thursdays" and "Wine Wednesdays." Carrie doesn't suggest eliminating these traditions but recommends including appealing non-alcoholic options so everyone feels "a part of, rather than apart from" these important social experiences. For executives and high-profile individuals, Caron's Ocean Drive program offers specialized treatment that balances recovery needs with limited work responsibilities, addressing a major barrier to seeking help.

Ready to transform your workplace? Visit caron.org.com to learn more or connect with Carrie Bates on LinkedIn.

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The future of workforce efficiency is skills-based, and organizations that fail to make this pivot risk being left behind. Shrikant Pattathil, President and CTO of Harbinger Group, joins Bill Banham to unpack why skill proficiency has become a critical metric for organizational success in today's hyper-personalized, hyper-automated workplace.

Shrikant reveals that companies implementing skills-first approaches are seeing dramatic improvements, including 25% faster hiring processes. But the benefits extend far beyond recruitment, touching everything from internal mobility to workforce planning. The conversation explores the complex question of AI-driven job displacement, with Shrikant estimating that while 70-80% of employees can be upskilled for evolving roles, organizations must prepare for 20-25% of positions to undergo complete transformation.

The episode takes a deep dive into the architecture of effective skills-first platforms, outlining six essential components including AI-driven skills graphs, gap analyzers, and personalization engines. Through real-world case studies, Shrikant demonstrates how these systems have transformed recruitment processes and leadership development programs. He emphasizes that building a skills ontology isn't a one-time project but an ongoing commitment requiring continuous adaptation to organizational needs.

Shrikant Pattathil also provides practical guidance for HR leaders navigating the build-versus-partner decision when implementing skills platforms. He advocates for a strategic approach that balances custom development of core components with partnerships for standard functionalities. The conversation concludes with insights on incorporating contingent workers into skills frameworks and how centralized skills management serves as the ultimate insurance policy against future disruptions.

Ready to transform how your organization approaches talent development and workforce planning? Subscribe to the HRchat Show for more conversations with innovators reshaping the world of work, visit hrgazette.com for additional resources on skills-first transformation and learn more about the services offered by Harbinger Group.

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What happens when one executive combines legal expertise with human resources leadership? Joshua Horenstein, Senior Vice President, Chief Legal and Human Resources Officer & Corporate Secretary at Innophos, reveals the powerful advantages of his dual role in this fascinating conversation.

Leading both legal and HR departments for a global phosphate company with 1,500 employees worldwide, Joshua leverages his unique position to provide comprehensive solutions that traditional, siloed departments often miss. "Running both departments has made me better at both functions," he explains. "It made me a better lawyer, a better executive, a better leader overall."

Throughout his 15-year tenure at InnoFOS, Joshua has navigated significant corporate transitions, including a $1 billion public-private sale. His cross-functional perspective proved invaluable during these pivotal moments, allowing him to address both the structural aspects of transactions and their human impacts simultaneously. "CEOs and boards like just having one person to talk to," he notes, highlighting how his multifaceted role streamlines executive communication.

Beyond his formal responsibilities, Joshua also leads the company's ESG initiatives with a practical approach that balances environmental and social objectives with business performance. "I refuse to believe you can't be a good environmental steward and also make money," he asserts, though he acknowledges this equilibrium requires thoughtful effort rather than pursuing ESG initiatives for their own sake.

Mentorship represents another cornerstone of Joshua's leadership philosophy. Drawing from mentors who shaped his own career, he's implemented innovative programs at InnoFOS, including an English-Spanish buddy system connecting employees across different regions—strengthening both language skills and cross-cultural collaboration.

For professionals navigating their own system transformations, Joshua offers this wisdom: "Plan...but part of that humility is recognizing it's never going to go 100 percent to plan." This balanced perspective—thorough preparation paired with adaptive flexibility—defines his approach to leadership challenges in today's complex corporate landscape.

Connect with Joshua on LinkedIn to continue the conversation about cross-functional leadership and how breaking down departmental silos can create more effective executive leadership.

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Bob Goodwin welcomes Gena Smith, North American CHRO for luxury powerhouse LVMH, for a masterclass in leadership development and cultivating excellence across iconic brands like Louis Vuitton, Christian Dior, and Tiffany.

Gena shares her unexpected journey from small-town Texas to leading human resources for one of the world's most prestigious luxury groups. A pivotal study abroad experience in Greece awakened her passion for people and culture, establishing a personal benchmark that guided her career choices: "Any role had to have an international dimension and I had to be working with people." This philosophy ultimately led her to LVMH, where she now champions a culture built on creativity, innovation, excellence, and entrepreneurship.

Gena's conversation with Bob explores how LVMH maintains the delicate balance between preserving brand heritage while pushing creative boundaries. "We don't want our brands sitting in museums," Smith explains, highlighting the tension between honoring each brand's DNA while ensuring contemporary relevance. This balancing act requires diverse perspectives and trustful environments where creativity can flourish.

Leadership development emerges as a cornerstone of LVMH's success. Smith details their comprehensive succession planning process that examines potential leaders across all 75 brands, paired with targeted development experiences. She emphasizes that leadership must be approached with the same intentionality as any business objective: "You actually have to want to be a great leader. That has to be something that's important to you."

Looking toward the future, Smith discusses LVMH's "HR New Deal" initiative, which positions employees at the center of their career journey with access to opportunities across all brands. While acknowledging technology's growing role, she returns to a fundamental truth that transcends industry or era: "At the end of the day, we rely on talented, motivated, inspired, engaged people to drive our business."

Ready to discover what truly lights your fire professionally? Tune in to this insightful conversation about finding your passion, developing leadership excellence, and creating environments where people and creativity thrive.

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Imagine a world where job candidates arrive with an ironclad guarantee that they can apply the skills listed on their resumes. That's the vision shared by Dan Benveniste, Founder and CEO of SkillWaze, a company that’s redefining career readiness through AI-powered, skill-based learning.

Dan and his team just announced the acquisition of tilr.com, a leading learning management and credentialing platform. Together, they’re building what they call the first guaranteed career-readiness solution for both learners and employers.

The pandemic created a perfect storm for today's young job seekers. Cut off from crucial workplace socialization during formative years and now facing entry-level positions being automated away, Gen Z faces unprecedented barriers to meaningful employment. When 60% of recent college graduates get fired within 90-120 days due to skills mismatches, something fundamental needs to change.

Dan explains how SkillWaze's acquisition of learning platform Tiller creates what he calls "the first guaranteed career readiness solution." Their approach solves the critical difference between knowledge acquisition and skill application: "You can learn hockey, but that doesn't mean you can play it." By combining AI-powered learning pathways with virtual apprenticeships where skills are observed and validated in real contexts, SkillWaze creates verifiable talent profiles employers can trust.

What makes this especially compelling is the "Waze for careers" navigation system that lets users explore different paths, earn micro-rewards (including Bitcoin, which drives 2-3x engagement), and recalculate their journey as interests evolve. For employers, it builds custom talent "farm teams" based on specific skill requirements, making skills-first hiring practical rather than theoretical.

With the World Economic Forum identifying an $11 trillion global skills gap, solutions that bridge learning and earning couldn't be more urgent. As Benvenisti puts it: "If we don't have Gen Z meaningfully engaged in employment and highly productive mode in a couple of years, that's like having a fuel gap on an airplane." Connect with Dan on LinkedIn or email dan@skillwaze.com to learn more about this revolutionary approach to guaranteed career readiness.

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Yesterday at the 2025 SHRM Annual Conference & Expo in San Diego, the William G. McGowan Charitable Fund named Brian Moynihan, CEO at Bank of America as this year’s Ethical Leader of the Year Award winner.

Brian Peckrill, Executive Director of the McGowan Fund, presented the award and praised Ethical Leader of the Year Award winner Brian Moynihan's commitment to ethical leadership. With this honor, Brian Moynihan joins an esteemed group of past recipients, including Prudential Financial CEO Charles Lowrey and Delta Air Lines CEO Ed Bastian.

In this special HRchat episode, recorded live at SHRM25, Brian Peckrill returns to the show to reflect on the evolving role of HR in championing ethics and purpose in today’s organizations.

Host Bill Banham and Brian also dive into the Ethical Leader of the Year Award itself - what makes it special, the qualities of its recipients, and what’s next for the McGowan Fund.

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