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The refrigerants powering our air conditioning systems are undergoing a major transition, and understanding this shift is crucial for anyone involved in the HVAC industry. In this episode, we explore the fascinating world of R32 refrigerant with Daikin Applied experts Sharon Haeg and Rob Landes, who break down complex concepts into practical knowledge you can use.

Remember R22? Then R410A? Now we're moving to lower global warming potential (GWP) alternatives, with R32 emerging as a leading solution. Sharon and Rob explain why these transitions matter, dispelling myths about A2L refrigerants along the way.

Perhaps most valuable is their practical explanation of A2L refrigerant safety. The "low flammability" designation often raises concerns, but as Sharon memorably puts it, "you can walk faster than the flame travels." This conversation covers what technicians, building owners, and contractors need to know about working with these next-generation refrigerants, including equipment considerations, building design implications, and tools needed for safe handling.

We also explore the fascinating relationship between refrigerant choice and decarbonization efforts. Rob explains how efficiency gains from R32 systems have significant environmental benefits, especially while our electrical grid remains partially powered by fossil fuels. Efficiency isn't just about monthly utility bills – it's a critical component of sustainable HVAC solutions.

Whether you're a seasoned HVAC professional or simply curious about the technology keeping your spaces comfortable, this episode delivers valuable insights into the future of cooling technology. Subscribe to keep learning as we explore the many facets of HVAC through conversations with the industry's most knowledgeable voices.

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Chris Curry of Cook Fans shares the fascinating journey from his college internship to his current regional manager role, showcasing how this family-owned business has thrived by focusing exclusively on fan technology since 1941.

• The company was founded by Loren Cook after working with William Grainger (of Grainger supply) and learning fan manufacturing
• Started with a single gravity fan that's still in production today
• Maintains a debt-free structure that helped them navigate COVID supply chain issues
• Converted valuable manufacturing space into educational facilities 25 years ago
• Manufactures all Cook fans in the United States with facilities in Missouri, Kansas, and Oklahoma
• Prioritizes engineer education through hands-on classes and their "Engineering Cookbook"
• Creates custom solutions from laboratory exhaust systems to decorative fans for theme parks
• Features in unexpected places from Bank of America buildings to movies like "Meet the Robinsons"
• Balances innovation with regulatory compliance challenges in the modern HVAC landscape

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Brigham Dickinson, founder of Power Selling Pros, joins us to share his journey from marketing specialist to HVAC customer service expert and reveals how company culture directly impacts your bottom line.

• Started by training CSRs who were missing opportunities by misjudging "price shoppers"
• Training customer service reps to achieve 85% call booking rates by using empathetic scripts
• The best time to sell service agreements is during the initial anxious phone call, not during the technician visit
• Creating culture through training precedents from the hiring process onward
• Building individualized career paths keeps talented staff engaged long-term
• Company vision needs purpose, mission, and core values that align everyone's thinking and actions
• Success in business comes from gratitude and service - "your wealth is determined by how many people you can help"

Visit powersellingpros.com to learn more about CSR training and brighamdickinson.com for Brigham's books.

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