How Did Convesio Scale Their Hosting Business Without Racing To The Bottom?
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How Did Convesio Scale Their Hosting Business Without Racing To The Bottom?
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In this episode of Impressive Hosting, Jesse Friedman interviews Tom Fanelli, CEO of Convesio, about their unique approach to WordPress hosting. Tom explains how Convesio differentiates itself as a platform rather than just a hosting company, focusing on containerized WordPress solutions for mid-market to enterprise clients with complex needs. The conversation explores Convesio's evolution from targeting agencies to serving mission-critical commerce sites, including online learning platforms, membership sites, and WooCommerce stores.
"00:45 Introduction
01:44 The Origin Story of Convesio
04:46 Innovations and Pivots
10:16 The Future of Support is Human Attention in Slack, and AI
19:55 Avoiding the Race to the Bottom in Hosting
23:32 How to Level Up with Your Customers
28:38 The Importance of Plugin Compatibility
37:06 Conclusion"
- Convesio
- Unthread – support tool Convesio uses to manage tickets and SLAs in Slack.
- New Relic – performance monitoring tool used for in-depth diagnostics.
- MemberPress – Membership plugin for WordPress.
- Guildenberg – Community initiative for WordPress professionals.