• How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney

  • 2022/07/08
  • 再生時間： 23 分
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How to be Proactive to build a Healthy Customer Ecosystem w/ ActiveCampaign's Hailey Whitney

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  • -Focusing on CSAT (Customer Satisfaction) and NPS (Customer Loyalty) can be powerful leading indicators

    -Be proactive and check in with customers

    -Have tangible goals around gathering feedback

    -Aligning leadership around customer needs as you scale

    -Separate and layer customer phase

    -Anticipating and responding to customer challenges

    -Being an organization led by Voice of the Customer
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あらすじ・解説

-Focusing on CSAT (Customer Satisfaction) and NPS (Customer Loyalty) can be powerful leading indicators

-Be proactive and check in with customers

-Have tangible goals around gathering feedback

-Aligning leadership around customer needs as you scale

-Separate and layer customer phase

-Anticipating and responding to customer challenges

-Being an organization led by Voice of the Customer
続きを読む 一部表示

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