Welcome to Voices of Resilience Season 3, brought to you by Na'amal, a non-profit and social enterprise dedicated to empowering forcibly displaced individuals through dignified remote work. In this episode, we delve into the exciting and sometimes challenging landscape of AI and Africa's digital future.

We're thrilled to welcome Elvis, a renowned researcher and consultant specializing in the future of work in Sub-Saharan Africa. He's joined by our fantastic co-host, Lorraine, as they explore the transformative power of AI and its implications for employment, skill development, and cross-border collaboration.

Episode Highlights

• Na'amal's Impact: Discover how Na'amal has empowered over 1,500 refugees and underrepresented individuals through remote work training, mentorship, and digital employment. With the launch of the NAMAL Agency, more than 40 graduates have secured paid tech projects, proving that talent truly has no borders. Learn more at namal.org.
• The Future of Work in Sub-Saharan Africa: Elvis shares his insights on why Sub-Saharan Africa, with its incredibly young demographic, is at the forefront of discussions about the changing world of work.
• AI's Impact on Junior Jobs: A critical conversation unfolds around how AI is impacting entry-level positions, traditionally crucial for career development. Elvis shares findings from his research, noting that AI often helps novice workers the most in controlled experiments, yet companies are sometimes hiring fewer junior staff in favor of more experienced professionals who can effectively manage AI.
• The Conundrum of AI and Employment: The discussion tackles the potential for AI to automate first-line support in customer experience roles, a sector that currently provides significant employment in Africa. The hope is that these companies can evolve and move up the value chain.
• Learning and Developing with AI: Clay and Elvis discuss the shift from traditional learning to an AI-driven approach, where learners are in the "driver's seat," using AI as a tutor to address specific knowledge gaps. This approach allows for a focus on advanced skills and personalized learning experiences.
• Managing AI for Enhanced Productivity: Learn why effectively managing AI is a crucial skill. The hosts emphasize that AI is a tool to enhance, not replace, human creativity and problem-solving, underscoring that the quality of input directly affects the quality of output.
• Gender Disparities and AI Adoption: Lorraine raises important questions about gender disparities in accessing skills and jobs in the digital economy. Elvis shares anecdotal but hopeful observations from his workshops, where women often demonstrate strong capabilities and produce highly-rated projects once they overcome initial skepticism about AI.
• Global Business Services (GBS) and its Role: The episode delves into the GBS sector (also known as BPO, ITO, CX, etc.) and its significance in knowledge transfer and job creation, particularly in regions like Africa. The discussion touches upon how AI might necessitate a shift in the GBS model towards higher-complexity tasks.
• Policy and Protection in the Age of AI: The conversation wraps up with a look at the policies needed to protect individuals in an AI-driven world. Elvis advocates for a cautious, step-by-step approach to legislation, acknowledging the "known unknowns" and the need for rapid adaptation in a fast-moving technological landscape.
• Opportunities in the Gaps: A powerful takeaway from the episode is the idea of "opportunity in the gaps" – leveraging AI to solve local and regional problems and create new entrepreneurial ventures that might fall outside the focus of larger corporations.

Connect with Us:

• NAMAL Website: namal.org
• LinkedIn: https://www.linkedin.com/company/naamal/posts/?feedView=all
• Instagram: _naamal_
• Elvis's LinkedIn: https://www.linkedin.com/in/elvismelia/