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Kajabi Support and Customer Service Options

Kajabi Support and Customer Service Options

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Episode 47 Summary In this episode, we explore the quality of Kajabi’s customer support. From 24/7 live chat with AI and human agents to email support and an extensive help center, Kajabi offers multiple ways to get assistance. The AI chat feature is especially useful for quickly finding relevant help articles, despite the Help Center’s search limitations. Kajabi University and webinars provide additional training and business growth resources. Overall, Kajabi support is reliable and effective, making it easier for users to get answers and grow their businesses confidently. I’ve got some things that may help you with Kajabi: Kajabi in 5 Minutes YouTube channel: https://www.youtube.com/@Kajabiin5Minutes Kajabi 30 Day Free Trial: https://www.thecoachsupport.com/30days-kajabi Kajabi Blog: https://www.thecoachsupport.com/blog Kajabi Code course: https://www.thecoachsupport.com/code Kajabi SEO course: https://www.thecoachsupport.com/seo These next promotions are only active for a short time throughout the year 3 Months for $99: https://www.thecoachsupport.com/3months-for-99 60 Day Free Trial: https://www.thecoachsupport.com/60-day-trial 50% off for 12 Months: https://www.thecoachsupport.com/kajabi-half-price Episode Overview Introduction Welcome to another episode of Kajabi in 5 Minutes. Today, I’m answering a common question I get from users: How good is Kajabi support? When working with any platform, having reliable support is crucial because you will inevitably have questions or need help. So, let’s dive into what Kajabi offers in terms of support and how effective it really is. Ways to Contact Kajabi Support Kajabi provides several ways to get support. You can access these options by clicking your user menu at the top right of the dashboard, then selecting Contact Support. A popup will appear with multiple choices: Help CenterEmail Customer SupportLive ChatWebinars Among these, live chat is the best option for quick assistance. Live Chat Support If you are on the Growth or Pro plan, you get 24/7 live chat support. For Basic or Kickstarter plans, live chat is available during business hours only. Having 24/7 chat is extremely helpful because many questions can be answered quickly through this channel. When you start a chat, an AI assistant responds first. The AI’s answers are usually quite good. If the AI can’t solve your issue, you can request to talk to a human, and typically, a real person joins the chat within a couple of minutes. From my experience, this interaction is usually smooth and effective in resolving questions. Using the AI Chat to Navigate Help Articles One feature I appreciate about the live chat is that the AI often provides a direct link to the relevant help article. This is a great way to find useful documentation because the Kajabi Help Center’s search function is not very effective unless you know exactly what you’re looking for. Starting with the AI chat to get linked articles is a smart strategy. Even if the first article isn’t perfect, it usually includes related articles that can guide you further. Many help articles also contain helpful videos to walk you through processes. Email Support and Other Resources If your question doesn’t require immediate back-and-forth, emailing support is a good option. Responses usually come within the same day or by the next day. For more in-depth learning, Kajabi University offers extensive courses on how to use the platform effectively. Additionally, Kajabi hosts webinars and provides resources aimed at helping creators and entrepreneurs grow their businesses-not just with the platform, but with business skills and community connections. Conclusion Overall, Kajabi support is quite good. While no support system is perfect, I’ve had more positive experiences than negative ones. The combination of AI chat, live human support, helpful articles, email support, and educational resources makes Kajabi’s support robust and user-friendly. Tune in next week for another helpful episode of Kajabi in 5 Minutes!

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