Today we’re taking a no BS look at the world of customer insights, leadership and business visioning with the President of software company Zappi, the ever-passionate and transparent leader, Ryan Barry.

Having led Zappi for over four years, Ryan shares his no holds barred take on company leadership and people leadership, and it’s all anchored on authenticity. Years ago, Ryan says, he was called out by his wife on having a ‘work voice’ and realized he shouldn’t be wearing 50 different masks depending on who he’s speaking with. He says this new transparent approach to dealing with people and stakeholders alike makes his life easier, and ensures his leadership style is more human.

Ryan is also committed to communication, or even over-communication, dropping casual and informal voice messages and videos as news evolves in his company regularly, to ensure no one has to second guess what is happening, and that business updates are intentional and impactful.

To negate a possible consequence of this – dominance and over-assertion - Ryan says he leans into curiosity, asking questions openly on things he is not knowledgeable about and deferring to the experts. “Your job sometimes is just to listen,” he says.

Jo and Ryan also discuss the future of the workplace, particularly as more remote, flexible and virtual working styles are implemented, and spontaneous moments to ‘break bread with people’ in a physical office become fewer. Nearly 70% of Ryan’s staff are on the other side of the planet to him. He’s cognizant of the necessity to build and nurture relationships and believes that cannot be replaced by physically being in the same place together. Trust, collaboration and understanding are best built in real life, Ryan says, as are new ideas generated from sporadic and unplanned moments ‘bumping into’ people. Whatever new technological automation and outsourcing the future holds for the workplace, this ability to connect, human to human, won’t be replaced.

Holding a personal brand of his own, supported by his podcast Inside Insights and newsletter Ryan’s Rants, Ryan regularly shares reflections on the industry he operates in and where customer strategies go wrong. More and more companies are driven by two polarized objectives: short term earnings vs long term goals, awards and accolades vs ads that actually drive sales, political stances vs internal policies. Ryan highlights the importance of being frank with yourself on why business decisions are made, of taking input from your staff (whether you like what they say or not), of building principles that create consistency for future scenarios, and of ensuring your business actions match what you say. “People’s bullshit meter is way up”, and Ryan says that’s a good thing.

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To look outside, Ryan goes outside to get lost in nature and mountains, usually with his dog. Getting out from the physical reality he's surrounded by allows him to tap into another level of ideas in his subconscious.

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Ryan Barry oversees Zappi's global business operation leading the companies growth and impact internally and externally and serves as a member of the firm's executive leadership team. Prior to Zappi, Ryan worked for GMI, an online survey solution provider which was eventually acquired by Kantar and also started a dog care company which was sold in 2015 and a non profit aimed at raising money for less fortunate children.

In addition to his work at Zappi, Ryan serves on Michigan State’s advisory board for their MR program. Ryan lives outside of Boston with his wife, two sons, daughter and his two hound dogs and loves the great outdoors and Boston sports.

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