In this episode, I sit down with Dale Harrison to dive deep into one of the most critical—but often overlooked—aspects of customer success: onboarding.

We all know that a great first impression can make or break a relationship, and it's no different when bringing new customers on board.

Dale shares his expert insights on how a well-crafted onboarding process doesn't just get customers up to speed but actively drives product usage, builds loyalty, and significantly reduces churn.

Whether running a SaaS company or offering a complex service, this conversation will give you actionable strategies to turn first-time users into long-term advocates.

If you want to boost retention, improve customer satisfaction, and nail that all-important first experience, you won’t miss this episode.

This episode was sponsored by LeadFeeder - https://bit.ly/3ySLl4o

In this episode of the Marketing Spark podcast, Mark Evans delves into the intense competition within the CRM market, highlighting the prominent players like HubSpot and Salesforce.

Mark talks to Jessica Andrews, Copper's VP of marketing, a smaller CRM company that has successfully distinguished itself through precise brand positioning and inventive marketing strategies.

Jessica describes how Copper focuses on specific industries like agencies, consulting, and financial services, emphasizing relationships and non-linear sales cycles.

The podcast discusses Copper's brand evolution, the impact of economic conditions, and the strategic importance of aligning product and marketing efforts.

Jessica provides insights into Copper's marketing strategy adjustments, including leveraging LinkedIn for thought leadership and experimenting with new channels like Reddit.

The conversation also covers the challenges and techniques involved in convincing corporate leadership to engage on social media and the continuous process of monitoring and adapting brand positioning.

Thanks to Leadfeeder for sponsoring this episode. Know who’s coming to your website, convert more leads and get a free trial at Leadfeeder.com/try

In this episode of Marketing Spark, host Mark Evans talks with Jiaqi Pan, co-founder and CEO of Landbot, an AI-powered platform revolutionizing customer service.

Jiaqi shares Landbot’s journey from a B2C service to a leading B2B SaaS solution.

Topics include recognizing unsustainable business models, effective brand positioning, and balancing AI with human interaction.

Jiaqi offers valuable advice for B2B SaaS entrepreneurs and discusses metrics for measuring AI-driven customer service success.

Tune in for practical insights into leveraging AI, driving leads, and enhancing customer experience.

Connect with Jiaqi on LinkedIn and learn more about Landbot at landbot.io

In this episode of Marketing Spark, Mark Evans interviews Sam Dunning, a content marketing and SEO expert, to dissect the recent leaks about Google's search algorithm and the rise of AI-generated content.

The conversation delves into the implications of these leaks, which reveal the ongoing importance of backlinks and brand relevance despite Google's previous statements.

Sam explains the critical impact of these changes on B2B SaaS companies and shares best practices for staying competitive in this volatile landscape.

They also discuss the future of SEO, emphasizing the shift towards bottom-of-the-funnel content and the diminishing value of top-funnel, AI-overviewed content.

The podcast highlights the importance of understanding high-intent prospects, leveraging detailed customer research, and creating content that genuinely resonates with target audiences.

As AI continues to transform SEO and content marketing, Sam offers practical advice on adapting strategies to maintain visibility and drive leads.

Thanks to this week’s sponsor, Landbot, AI Chatbot Generator for Conversational Experiences.

In the latest episode of Marketing Spark, host Mark Evans sits down with Matt Mireles, CEO and co-founder of Talktastic.

They dive into the transformative impact of AI on content marketing, exploring how generative AI tools like ChatGPT are reshaping the industry.

Matt shares his entrepreneurial journey, from being a paramedic and journalist to founding AI-driven companies.

He discusses Talktastic's innovative new app that transforms rambling speech into polished writing, maintaining the user's authentic voice.

The conversation also delves into the ethical considerations of AI in content creation and the future of AI as a tool for enhancing human communication.

This episode provides valuable insights for marketers on integrating AI effectively while preserving creativity and authenticity.

In this episode of the Marketing Spark podcast, Mark Evans interviews Billy Broas, a leading messaging expert.

They delve into the importance of clear, compelling messaging in marketing, discussing why it often gets overlooked in favor of more glamorous tactics.

Billy shares his insights on how effective messaging can significantly boost customer engagement and conversion rates.

He introduces his "Five Light Bulbs" framework, which helps businesses create persuasive core messaging.

They also explore the common mistakes companies make with their messaging and how to avoid them.

This episode is packed with practical advice for marketers looking to improve their messaging strategies.

In this episode of Marketing Spark, Mark Evans talks with Drew Moffitt, head of marketing at KumoSpace, to explore the evolving landscape of remote and hybrid work.

As companies navigate the complexities of bringing employees back to the office while maintaining the flexibility of remote work, KumoSpace offers a unique solution. D

rew shares how KumoSpace is redefining virtual collaboration with immersive and interactive virtual spaces, helping businesses enhance productivity, engagement, and team culture.

Drew also delves into best practices for hiring, onboarding, and managing remote teams, providing practical advice for navigating the challenges of the modern workplace.

In this episode of Marketing Spark, Mark Evans sits down with Kirk Simpson, co-founder of Wave Accounting, which was sold to H&R Block for $537 million in 2019.

Kirk shares his journey from Wave's early days, detailing the inspiration behind the company and the challenges faced while growing it into a successful business.

Key highlights include:

• Origins of Wave Accounting: Kirk and his co-founder James Lochrie's vision was to simplify financial management for small business owners, inspired by Mint’s innovative approach to personal finance.
• Challenges and Successes: The duo faced initial struggles with funding and market penetration but eventually succeeded through strategic positioning and a fortunate feature in the Google Chrome app store.
• Free Model and Product Development: The advantages and pitfalls of offering a free product and the importance of continuously improving the product to meet user expectations.
• Venture Capital Journey: Insights into raising venture capital, the adrenaline and focus it requires, and the importance of telling a compelling business story.
• Acquisition by H&R Block: The process and emotions involved in the acquisition, including the challenges of transitioning from a startup to an acquired company.
• New Ventures: Kirk's latest entrepreneurial endeavour, GoConfirm, is an identity verification platform to enhance trust in peer-to-peer transactions, particularly in marketplaces like Facebook.

Kirk’s story is a testament to the rollercoaster ride of entrepreneurship, highlighting both the highs and lows and offering valuable lessons for aspiring entrepreneurs.