
Most Churches Get This Wrong: The Guest Experience Wake-Up Call | Church Made Simple | Ep. 011
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Is your church accidentally turning people away?
Before anyone hears your sermon or joins a group, they’re watching for signals:
👉 Am I welcome here?
👉 Do I belong?
👉 Is this place safe?
In this episode of Church Made Simple, we expose the hidden system that shapes those answers—your Guest Experience System. You’ll learn how to stop losing guests by accident and start building a simple, intentional, and Spirit-led system that actually helps people stay.
We walk through the G.E.S.T. Framework:
✔ Greet with Intentional Warmth
✔ Escort with Clarity
✔ Serve with No Strings Attached
✔ Track and Follow Up with Purpose
This episode gives pastors, staff, and volunteers the tools to:
• Eliminate confusion in your Sunday flow
• Equip your greeters and hosts to lead with purpose
• Build a culture that values people more than processes
• Create a guest experience that earns trust and invites people into deeper connection
🎁 Download the FREE Guest Experience Starter Kit
Includes: G.E.S.T. walkthrough PDF, volunteer training checklist, guest follow-up templates, and Sunday service flow examples
👉 https://tinyurl.com/Church-Made-Simple-Resources
💌 Subscribe to weekly tips + tools at:
https://www.churchmadesimple.net
❤️ Support the ministry:
https://stephankilgoreministries.churchcenter.com/giving/to/support-the-ministry
Next week in Episode 12: How to Build Systems That Scale—Not Strangle.
Because what works at 100 people won’t work at 500. And what works at 500 might break you before you reach 1,000.
Until then—keep leading with clarity.
And keep making church simple.