Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the transformative role of technology in the multifamily housing industry and how the sector needs to accelerate adoption to meet the demands of modern renters through reimagining transactions at every stage of the renter lifecycle.

In this episode, Kerry and Jimmy explore how cutting-edge technologies, such as artificial intelligence, automation, and self-service platforms, transform the multifamily housing industry, revolutionizing everything from leasing and resident services to property management and operations. They explore the evolution of AI-powered platforms and automated solutions that significantly improve efficiency, accuracy, and service delivery over manual processes.

Kerry and Jimmy’s Words of Wisdom: “Automated marketing and leasing workflows ensure prospective renters receive timely follow-up and communication to shorten leasing cycles and reduce human error. By integrating automation into daily operations, multifamily properties can significantly reduce overhead, eliminate redundancies, and improve overall productivity.”

Resources: Driving Rapid Transformation Across The Multifamily Housing Industry

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the Junk Fee Act for Rental Housing, which is designed to bring greater transparency and fairness to the rental process and ensure that renters are not caught off guard by unexpected costs, through requiring clear disclosure of all fees upfront.

In this episode, Kerry and Jimmy dive into the potential implications of the Junk Fee Act, as they explore the types of fees it targets and discuss how multifamily housing operators might adapt their practices through disclosing those fees at various stages of the process – starting with marketing. They discuss how providing this level of transparency from the beginning can benefit renters and cause operators to streamline their fee structures.

Kerry and Jimmy’s Words of Wisdom: “By shedding light on the true cost of renting from the start, we’re not just meeting a regulation—we’re building trust and reshaping renter expectations. The Junk Fee Act challenges us to redefine what transparency really means in multifamily housing. It’s about turning what used to be hidden costs into a clear, upfront commitment to our renters, making sure they know exactly what to expect from day one.”

Resources: Junk Fee Act Compliant Solution for Multifamily Housing

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the critical importance of building an inclusive digital experience for everyone and break down how properly implementing the latest Web Content Accessibility Guidelines (WCAG) across websites and related digital services can ensure compliance and create a seamless experience for all users, including those with disabilities.

In this episode, Kerry and Jimmy dive into the pitfalls of using accessibility overlay widgets as a quick-fix solution, explaining how these tools often fail to address the core coding issues that make navigation challenging for assistive technologies like screen readers. They discuss how overlays have been cited as inadequate for ADA compliance in recent lawsuits, with users arguing that overlays create a false sense of accessibility without genuinely meeting their needs.

Kerry and Jimmy’s Words of Wisdom: “Accessibility is essential in multifamily housing, especially given its connection to the Fair Housing Act. Property websites are the primary digital gateway for prospective and current residents to access information, apply for housing, and obtain services. Just as multifamily operators prioritize accessibility in their physical buildings, they should ensure equal access to their digital assets, enabling all users to engage fully, regardless of physical abilities.

Resources: Sparking Global Change Through Making Digital Services Accessible