In this Real Time episode, Professor Jones draws on his guest services experience and decades in hospitality to explore what it really means to hold management aspirations while working on the front lines. He walks through four common scenarios interns might face—from working with peers who don't share your ambition to interacting with non-degreed managers and navigating union environments. The key question: how will you manage, someday?

Key Takeaways:

• Peers may not share your goals – Show empathy, seek common ground, and remember you can learn valuable frontline insights from experienced colleagues, regardless of their background.
• Managers may not have a degree—but much to teach – Recognize that formal education and experiential learning both shape effective leaders.
• Generational gaps cut both ways – Whether you’re much younger or older than your team, respect different perspectives and stay open to learning.
• Interning at a union property? Know the rules – Understand collective bargaining agreements, respect job scopes, and avoid crossing lines in work assignments.
• Stay focused on your future role as a manager – Observe carefully, ask questions of leaders, and always reflect on how you would handle situations when it’s your turn to lead.