In this episode, we take you behind the scenes of Jason Threadgold Funeral Director - not to talk about funerals, but to talk about the people. Nichola and Jason open up about the culture that defines the business, the relationships that make it work, and the sense of unity that turns colleagues into family.From the driver/bearers to the core staff, every member of the team plays a vital role in supporting grieving families with dignity and care. Nichola shares how these roles interact, how trust and respect are built, and why the atmosphere within the team is unlike anything you’ll find elsewhere.This is a celebration of the people behind the service—the quiet heroes who show up every day with compassion, professionalism, and a shared commitment to doing things the right way.💡 Topics Covered:Team Culture & Connection- What makes the team feel more like a family than a workplace- The values that guide daily interactions and decision-making- How mutual respect and shared purpose create a strong foundationDriver/Bearers: The Unsung Heroes- The vital role of driver/bearers in funeral service- How they interact with families and support the core team- Stories of quiet kindness and professionalism on the day of the funeralWorking Together- How different roles within the business complement each other- The importance of communication, trust, and emotional awareness- Creating a safe and supportive environment for staff and families alikeThe Emotional Side of the Work- How the team supports each other through difficult moments- The shared sense of purpose that keeps everyone grounded- Why working in funeral care is more than just a job—it’s a calling💬 Quote from Nichola:"We don’t just work together—we walk alongside each other, and alongside the families we serve. That’s what makes this team so special."