Idan Speiser, founder of 911 Restoration, shares his journey of starting and growing a water, mold, and fire damage restoration franchise. He discusses the importance of collaboration and support in the franchise system, as well as the need for continuous improvement and adaptation to changes in the industry. Idan also highlights the opportunity for young entrepreneurs to enter the home service industry and make a meaningful impact on people's lives. He emphasizes the importance of customer experience and building a strong support system for franchisees. The conversation concludes with information on how to become a franchisee with 911 Restoration.

takeaways

• 911 Restoration is a water, mold, and fire damage restoration franchise with over 120 owners and 300 territories in the US and Canada.
• The founder, Idan Speiser, started the company after moving to the US from Israel and discovering the world of water, mold, and fire restoration.
• 911 Restoration focuses on collaboration and support for franchisees, helping them build a strong business and provide excellent customer experience.
• The franchise system requires continuous improvement and adaptation to changes in the industry, with a focus on lead generation, marketing, and customer service.
• There is a growing opportunity for young entrepreneurs to enter the home service industry and make a meaningful impact on people's lives.

Sound Bites

• "You guys are stuck at four or 500,000 in revenue, 700,000 in revenue. I understand now because you're focusing really just on the trade part."
• "We want to make sure that we're choosing the right franchisees and we really have the right support system around them."
• "We want to expand to get to about 400 owners, right? We're not looking to be a system with thousands of franchises."

Chapters

00:00

Introduction and Background of 911 Restoration

03:02

The Importance of Focusing on Business Growth, not Just the Trade

06:16

Building a Support System for Franchisees

09:52

Expansion Plans and Selectivity in Franchise Growth

13:09

Dealing with Insurance and Commercial Accounts

16:27

Profitability and Equipment Rental in the Restoration Industry

19:31

Making a Meaningful Impact in the Home Service Industry