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  • Peer Support, Data, and Trust: The Future of Recovery with Matthew Serel, CEO of You Are Accountable, Inc.

    Peer Support, Data, and Trust: The Future of Recovery with Matthew Serel, CEO of You Are Accountable, Inc.
    2025/08/12
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Addiction recovery is not a solitary journey, and support from peers can make all the difference. In this episode, Matthew Serel, CEO of You Are Accountable, Inc., shares his journey from addiction to long-term recovery and how it inspired him to build a platform offering peer support, toxicology monitoring, and care coordination. He highlights critical gaps in the recovery process, such as fragmented care and poor communication among providers. Matthew emphasizes the power of peer support rooted in lived experience, which helps individuals overcome shame and stay engaged in their recovery. He also discusses the need for collaboration across providers, payers, and peers, and how technology can enhance, not replace, human connection in addiction recovery. Tune in and learn how peer support and a balanced use of technology can reshape the future of addiction care! Resources: Connect with and follow Matthew Serel on LinkedIn. Email Matthew Serel here. Follow You Are Accountable, Inc. on LinkedIn and explore their website.
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    21 分
  • The Hidden Barrier to Care: Fixing Broken Provider Data with Eric Demers, CEO of Madaket Health

    The Hidden Barrier to Care: Fixing Broken Provider Data with Eric Demers, CEO of Madaket Health
    2025/08/07
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Even with insurance, nearly half of Americans delay care simply because they can’t find a doctor in their network. In this episode, Eric Demers, CEO of Madaket Health, talks about the growing issue of healthcare access and cost in the U.S., even for insured individuals. Madaket commissioned a national survey to better understand how bad provider data impacts patients, finding that nearly half of Americans delay care because they can’t find in-network providers, especially millennials, who are more likely to seek alternative care routes. Demers explains that the root cause is outdated, inaccurate, and poorly synchronized provider data, worsened by the lack of national standards and inconsistent systems across payers and providers. Even vertically integrated health systems suffer from internal data mismatches. Madaket Health aims to fix this by acting as a data bridge between payers and providers, leveraging its platform, used by over 80% of U.S. providers, to keep information up-to-date and aligned, improving directories and patient access to care. Tune in to learn how broken provider data is quietly undermining healthcare access and what’s being done to fix it! Resources: Connect with and follow Eric Demers on LinkedIn. Follow Madaket Health on LinkedIn and visit their website!
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    17 分
  • Mental Health Innovation Begins With Rethinking How We Invest in Care with Brittney Riley Gavini, the Director of Investments at Pivotal Ventures

    Mental Health Innovation Begins With Rethinking How We Invest in Care with Brittney Riley Gavini, the Director of Investments at Pivotal Ventures
    2025/08/05
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Investing in care infrastructure and mental health access is not just compassionate, it's foundational to long-term systemic change. In this episode, Brittney Riley Gavini, the Director of Investments at Pivotal Ventures, discusses how targeted investment strategies are unlocking real progress in youth mental health, family care, and women’s empowerment. She explains how her career evolved from startups to mission-driven venture capital, and how her team supports both philanthropic and for-profit initiatives that close care gaps. Brittney highlights investments in innovative companies and shares the importance of funding diverse founders and fund managers to reshape the innovation pipeline, especially in mental health and financial access. She also acknowledges challenges in youth mental health startups like provider shortages and complex engagement pathways. Lastly, Brittney offers advice for startups pitching investors: make it a meaningful, generative conversation, not just a transaction. Tune in and learn how mission-aligned investing is reshaping behavioral health, one bold bet at a time! Resources: Connect with and follow Brittney Riley Gavini on LinkedIn. Follow Pivotal Ventures on LinkedIn and explore their website.
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    21 分
  • The ROI on Voice AI Is More Than Just Cost Savings with Sneh Patel, CEO of Delfino AI

    The ROI on Voice AI Is More Than Just Cost Savings with Sneh Patel, CEO of Delfino AI
    2025/08/05
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Voice AI is no longer a futuristic concept, it’s already transforming healthcare operations by automating repetitive administrative calls, driving real ROI, and reshaping workforce strategy. In this episode, Sneh Patel, CEO of Delfino AI, explores how voice AI is transforming outbound administrative calls by fully automating repetitive payer and provider interactions. She explains how their technology handles entire call journeys end-to-end, freeing up staff for higher-value work. Beyond cost savings, Sneh emphasizes the ability to scale operations without hiring and notes a shift in the industry as customers grow more comfortable with AI-driven interactions. From her HFMA conversations, she observes that CFOs are increasingly focused on ROI, and encourages leaders to share their challenges, as today’s tech can often build solutions to meet them. Tune in and learn how AI is reshaping administrative operations, how ROI is leading the conversation, and why now is the time to act boldly! Resources: Connect with and follow Sneh Patel on LinkedIn. Follow Delfino on LinkedIn and explore their website! Email Sneh directly here.
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    8 分
  • The Secret to Faster Payments in Healthcare Is Smarter Automation with Sam Schwager, Co-founder and CEO of SuperDial

    The Secret to Faster Payments in Healthcare Is Smarter Automation with Sam Schwager, Co-founder and CEO of SuperDial
    2025/07/31
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com The future of healthcare billing lies in human-AI collaboration that speeds up results without sacrificing quality. In this episode, Sam Schwager, Co-founder and CEO of SuperDial, shares how voice AI is reshaping revenue cycle management (RCM) by automating routine phone calls and boosting team productivity. With a human-in-the-loop model, SuperDial delivers immediate value while learning and improving over time. Sam highlights the growing demand for fast ROI from AI tools and the potential of AI-to-AI communication via text protocols like HTTP to further streamline operations. As healthcare continues to spend heavily on administrative tasks, SuperDial has helped claims teams become up to four times more productive by handling calls for prior authorizations and denial follow-ups. Tune in and learn how voice AI is changing healthcare operations faster, smarter, and more cost-effectively than ever! Resources: Connect with and follow Sam Schwager on LinkedIn. Follow SuperDial on LinkedIn and explore their website! Email Sam directly here.
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    10 分
  • We Have Been Abandoned - 2SLGBTQIA+ Youth within Behavioral Health with Arc Telos Saint Amour (they/them), Executive Director of Youth MOVE National

    We Have Been Abandoned - 2SLGBTQIA+ Youth within Behavioral Health with Arc Telos Saint Amour (they/them), Executive Director of Youth MOVE National
    2025/07/29
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com The most powerful solutions in behavioral health often come not from professionals, but from peers who’ve walked the same path. In this episode, Arc Telos Saint Amour (they/them), Executive Director of Youth MOVE National, shares their lived experience navigating child welfare, houselessness, the justice system, and behavioral health from birth. As a queer, trans, disabled person of color, Tay reflects on how their identity and history shaped their lifelong mission to transform care for systems-impacted youth. They explain how peer support, rooted in trust, agency, and love, offers a life-saving alternative to broken institutions, and push back on narratives that blame social media, arguing it can be a vital source of safety and connection for marginalized young people. Tay also challenges widespread misunderstandings about peer support, its grassroots origins, its essential equity lens, and how it's often co-opted or commodified, offering a bold call to see youth not as problems to fix, but as people to trust, support, and uplift. Tune in and learn what it means to truly listen to youth, challenge systems, and support healing through the power of peers! Resources: Connect with and follow Arc Telos Saint Amour (they/them) on LinkedIn. Follow Youth MOVE National on LinkedIn and explore their website. Email Tay directly here.
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    38 分
  • Why AI Is Moving Healthcare From Reactive to Proactive with Pedram Afshar, founder and CEO of Escher Health

    Why AI Is Moving Healthcare From Reactive to Proactive with Pedram Afshar, founder and CEO of Escher Health
    2025/07/29
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Proactive, AI-driven tools can drastically reduce administrative burdens in healthcare while improving access for patients who need it most. In this episode, Pedram Afshar, founder and CEO of Escher Health, shares how his journey from physician to technologist began after losing a patient due to delays in Medicaid enrollment. Motivated by that tragedy, he built Escher, a platform inspired by M.C. Escher’s seamless designs to eliminate care gaps and administrative inefficiencies. At HFMA, he discusses the growing role of AI in transforming healthcare from reactive to proactive, especially in streamlining financial workflows. Escher’s self-service tools, accessible via smartphones, kiosks, or iPads, automate 90% of the enrollment process, easing burdens on staff and improving outcomes. Tune in and learn how smarter systems are transforming Medicaid enrollment and making healthcare more efficient, accessible, and humane! Resources: Connect with and follow Pedram Afshar on LinkedIn. Follow Escher Health on LinkedIn and explore their website! Email Pedram directly here.
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    11 分
  • Bridging Complexity with Expertise: How BRSi Tackles Healthcare’s Toughest Challenges with Natalie Van Baale, Chief Operations Officer at BRSi

    Bridging Complexity with Expertise: How BRSi Tackles Healthcare’s Toughest Challenges with Natalie Van Baale, Chief Operations Officer at BRSi
    2025/07/24
    This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com What if your healthcare operations could adapt as fast as the rules keep changing? In this episode, Natalie Van Baale, Chief Operations Officer at BRSi, discusses the widespread challenges healthcare providers face across commercial, federal, and Medicaid sectors, especially in coding, compliance, documentation, and payer regulations. She emphasizes the importance of collaboration across departments to tackle evolving payer rules and data quality issues. While AI presents promising opportunities to improve efficiency and collections, Natalie stresses the continued need for experienced professionals to guide AI tools effectively. BRSi stands out for its passionate, long-tenured team, flexible proprietary software, and ability to quickly adapt to regulatory and system changes, offering custom solutions where larger systems often lag. Tune in as Natalie Van Baale of BRSi shares how their agile, expert-driven approach is helping healthcare organizations overcome today’s toughest operational and reimbursement challenges! Resources: Connect with and follow Natalie Van Baale on LinkedIn. Follow BRSi on LinkedIn and visit their website!
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    9 分