In this episode we discuss:

• The idea of agency us that each person has the ability to have a direct impact on the things that are important to them and to act like an owner.
• Agency is needed to scale your leadership, especially when trying to create disruptive change.
• Seasoned CEO Rebecca Macieira Kaufman shares how she scaled her leadership at companies like Citibank and Wells Fargo.
• Example of how Comcast created agency in their call centers.
• The importance of shifting middle managers from being gatekeepers to facilitators.
• Why it’s hard to develop a sense of agency in people.
• Develop and grow agency by putting in place structure, clear guidelines, defining the edges of what is possible.
• Your job as a disruptive leader is to create and support more leaders to scale your disruptive growth.

Additional Resources

• My website: charleneli.com
• This episode features Rebecca Macieira Kaufman, the author of FitCEO: Be the Leader of Your Life and former executive at Citibank talking about how she scaled her leadership.
• Article: Can Your Employees Answer These Three Questions? (They Should!)
• Article: 3 Powerful Strategies for Creating Strong Employee Relationships

Want More?

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• Subscribe to my bi-weekly newsletter Disruption Dispatch, which features a short content piece, a quick update of my latest, and Three Good Things (Reads, Referrals, and Resources) to help you on your disruption journey.