In this episode we unpack the powerful idea that anticipating your guests’ needs is the ultimate luxury. Great hospitality isn’t reactive — it’s proactive. From noticing empty glasses to preparing for dietary needs before they're raised, anticipation transforms service into something exceptional.

We share real-life examples and practical tips for training your team to anticipate guest needs, create seamless experiences, and boost both customer satisfaction and spend.

Key Takeaways:

• Why anticipation = luxury in the customer’s mind

• How to create a “Table Watch” culture on the floor

• Specific things to look for that signal guest needs

• Quick wins: body language, glass levels, plate positioning

• Empowering your team to act before being asked

• Training ideas to sharpen awareness

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In this episode of Simply Hospitality, hosts Lucy and Ruth sit down with Daniel Leite from FareShare, the UK’s leading charity fighting hunger and food waste. Together, they dive into the staggering reality of food waste in the UK and how FareShare is redistributing surplus food to frontline charities and community groups.

• Inspiring stories from the field that highlight the impact of FareShare’s work

• Insights into how FareShare collaborates with food businesses to rescue surplus food

• Practical tips on what we can all do in our daily lives to reduce food waste

Whether you're passionate about sustainability, curious about the food system, or just want to be part of the solution, this episode is a must-listen.

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In this engaging podcast episode, Lucy & Ruth interview Ashley from Clear Brew, a company specializing in beer line hygiene and cellar management. They discuss the importance of maintaining clean beer lines to enhance the quality of your pint, the common mistakes made in cellar management, and the unique services offered by Clear Brew. Ashley shares insights from his experience in the hospitality industry, emphasizing the financial benefits of outsourcing beer line cleaning and the challenges faced in the current market. The conversation also touches on hygiene horror stories and the importance of proper training.

Chapters

00:00 Introduction and Trade Show Insights

02:59 The Birth and Growth of Clear Brew

06:02 Understanding Beer Line Hygiene

09:03 Common Mistakes in Cellar Management

12:01 The Importance of Beer Quality

15:13 Market Challenges and Customer Education

17:58 Hygiene Horror Stories and Lessons Learned

20:59 Clear Brew's Unique Selling Proposition

23:51 Conclusion and How to Get in Touch

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