In this episode, Kyle sits down with and Michael Ball discuss the challenges and experiences in the restaurant industry, the importance of technology integration, and the balance between hospitality and technology. Michael shares his journey from pizza delivery to leadership roles, emphasizing the significance of creating a positive customer experience and adapting to changing circumstances in the industry. The discussion also covers the significance of digital presence, training technology, and the challenges of staffing in the restaurant industry. Looking ahead, Ball outlines ambitious growth plans and the unique franchising opportunities available at Vicious Biscuit.

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