This week marks the launch of a brand new segment we are calling ‘Building It’, where we dive into how founders in the accommodation space built their businesses from the ground up. It’s about the work, the grit, the strategies, and the pivots that helped them scale and grow into the most successful companies nationally and accross the world.In these episodes, you’ll get insights that are rarely shared, but incredibly valuable for your own journey.

To kick things off, I spoke with someone who’s built one of the largest short-term rental brands in Australia. What started with two mates and a few cleans has grown into a company managing over 2,200 properties, operating across every state and territory, and overseeing $140 million in gross bookings annually. That business is Hometime, and its story is nothing short of remarkable.

SHOW LINKS

Hometime → https://www.hometime.io

The Accommodation Show – https://www.theaccommodationshow.com

#ScalingWithGrit

#ShortTermRentalGrowth

#HometimePlaybook

📋 In this episode, we discuss:

00:00 Starting the Building It Series & Meet Billy Crock

01:10 From Cleaning Toilets to 2,200+ Properties

05:10 Scaling Challenges & Service Quality Trade-Offs

09:00 The Pivot: From Cleaning to Property Management

13:25 Old School Sales Tactics That Built the Business

17:45 COVID Reset: Going Local to Survive and Scale

22:30 Hosting Partner Model: Built for Growth

26:45 Raising Capital, Letting Go of Margin & Scaling Up

31:00 Final Lessons: Grit, Trust, and Long-Term Thinking

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🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity

🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/

🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com

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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.

This week, I’m focusing on something that’s helped me and so many others create real breathing room in our businesses: virtual assistants. But this episode isn’t about hiring cheaply, it’s about building sustainability in your business. I am join this week by Matt Metros where we talk about what makes outsourcing work, what kills it, and how you can build a VA team that becomes a real asset, not just an extra task on your list.

We unpack the full VA journey, how to think about roles, how to train properly, how to build culture even when working remotely. If you’ve ever hired a VA and felt disappointed, this episode will explain why. And more importantly, how to do it better next time.

SHOW LINKS

CS Outsource – https://csoutsource.com

OnlineJobs.ph – https://www.onlinejobs.ph

Freelancer – https://www.freelancer.com

Upwork – https://www.upwork.com

#OutsourceWithPurpose

#STRSystems

#LeadDon’tLag

📋 In this episode, we discuss:

00:00 – Introduction: Why Virtual Assistants Matter in Hospitality

00:26 – How Bart & Matt Connected + Episode Overview

01:30 – Meet CS Outsource: What They Do & Who They Help

02:12 – From 3 to 200: How Matt Scaled His VA Team

03:08 – Why VAs Over Local Hires: More Than Just Cost

05:50 – Free Up Your Time: What Tasks Should Be Outsourced

07:16 – The Most Valuable VA Roles in STR Operations

08:48 – “I Don’t Have Enough Work” – Debunking the Myth

10:16 – Overpromising Agencies & The Reality of VA Capabilities

11:58 – What Makes a VA Successful: Training, Leadership & Culture

13:25 – Hiring Mistakes: Why Most VAs Don’t Work Out

15:11 – Vetting, Interviews & Avoiding Red Flags

17:00 – Who’s Responsible When VAs Fail?

18:02 – The Power of Soft Skills in Remote Teams

20:13 – Managing VAs: Trust, Communication & Culture

22:41 – Setting Expectations Across Cultures & Time Zones

24:02 – Should You Use Time Trackers? Pros & Cons

27:44 – Creating Stability: Health Care & Long-Term Support

30:23 – Where to Hire VAs: What Works & What Doesn’t

32:47 – 3 Reasons VAs Will Transform Your STR Business

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🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity

🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/

🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.

Every operator – whether you're running a small guest house or a large vacation rental portfolio or hotel – relies on technology to some degree. But few of us step back to assess whether all those moving parts are actually working together. In this episode, Shahar Goldboim and I pull back the curtain on the chaos that often hides behind the scenes.

You’ll walk away from this conversation with a sharper understanding of how to get your business systems properly aligned, and why the future belongs to those who start thinking strategically about their tech investments. A better tech stack doesn’t just mean convenience – it means better guest experiences, higher profits, and easier scaling.

SHOW LINKS:

Boom Now: https://boomnow.com

BoxBrownie SnapSnapSnap: https://www.boxbrownie.com/snap-snap-snap

The Accommodation Show: https://theaccommodationshow.com

#Hashtags:

#FutureofHospitality #TechStackOptimisation #BusinessInnovation

📋 In this episode, we discuss:

Chapters

00:00 - Meet Shahar Goldboim: From Real Estate to Vacation Rental Tech Pioneer

02:22 - The Airbnb Experiment: How Fake Furniture Launched a Career

06:14 - Building Boom: Solving Pain Points in Property Management

09:29 - Tech Stack Decoded: Essential Tools for Vacation Rental Success

13:04 - Data Integration Crisis: Why Your Systems Aren't Talking

16:12 - Tech Stack Audit: When and How to Upgrade Your Systems

27:42 - The Learning Loop: Staying Ahead in a Changing Market

34:24 - Future-Proofing Your Business: AI and Next-Gen Solutions

37:10 - Connect with Shahar: Where to See Boom in Action

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

🥊 Hotel - BNB - STR Owners! 🥊

Need more direct bookings or a brand new website?

The trusted tech partner you can count on. We deliver results.

🥊 https://www.ibooked.online ​​​​​​​​​​​🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!

ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!

📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/

🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity

🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/

🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.

Affiliate Disclaimer:

This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.

This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.

If you do purchase through my affiliate links; I want to thank you for your support.