Exploring the Latest in Amazon Connect: Innovations and Insights
Description: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences.
Highlights:
The strategic importance of flow designer UI enhancements Parallel AWS Lambda execution and its impact on contact flows Proficiency-based routing: A game-changer for contact centers The role of AI in modernizing customer service
Tune in to learn how these advancements can elevate your contact center operations!
Hashtags: #AmazonConnect #CustomerExperience #AI #ContactCenter
19 分