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In this episode, we sit down with Heather Blevins, the renowned "Insurance Rebel," to explore the crucial role of resilience and relationships in claims adjusting. As professionals in a high-stakes, high-stress industry, adjusters face unique challenges that require more than technical expertise—they need strong connections and a support system to thrive.

With Valentine’s Day as a backdrop, this conversation highlights how fostering meaningful relationships—whether with colleagues, clients, or mentors—builds professional and personal resilience. Heather shares her insights on how adjusters can navigate industry pressures, handle emotional challenges, and find deeper fulfillment in their work.

We also tackle the often-overlooked topic of mental health and self-care in the claims profession. From the demands of catastrophe response to the everyday stress of handling complex cases, we discuss ways to maintain well-being, reduce burnout, and create a culture of support and transparency within the industry.

Looking ahead, the future of claims adjusting is evolving with AI advancements and a growing workforce gap. Heather shares her perspective on how the industry must adapt training programs, attract new talent, and balance technological efficiency with the human touch that remains at the heart of the profession.

Join us for this insightful conversation as we uncover strategies for staying resilient, strengthening industry relationships, and shaping the future of claims adjusting.

This audio has been edited and engineered by Nicholas Kearns, 585-545-9976, njkearns11@gmail.com

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this thought-provoking episode of The Art of Adjusting® Podcast, hosts Bill Auten of Auten Claims Management and Chantal Roberts of CMR Consulting dive into a challenging and highly relevant topic: the intersection of insurance coverage and liability in sex trafficking lawsuits.

The discussion begins with an overview of what constitutes human trafficking, drawing from definitions provided by the Department of Homeland Security and insights from IRMI (Insurance Risk Management Institute). Bill and Chantal then analyze recent legal cases involving hotels, businesses, and tech platforms accused of facilitating trafficking—knowingly or unknowingly.

Key topics include:

• Negligence vs. Intentional Acts – How liability is determined under insurance policies.
• The Role of Business Owners – What responsibility do hotels, landlords, and other entities have in preventing trafficking?
• The Intentional Harm Exclusion – Breaking down whether insurance should cover businesses complicit in these crimes.
• Moral and Ethical Dilemmas – Can (or should) insurers be required to defend such claims?
• Legal Precedents and Policy Language – What courts are saying about coverage obligations.

Bill and Chantal also tackle broader industry issues, including the duty to defend vs. the duty to indemnify, policy exclusions, and how insurers should respond when policyholders are accused of unethical or illegal behavior.

This episode is essential listening for insurance adjusters, claims managers, risk professionals, and legal experts navigating complex liability issues in today’s world.

This audio has been edited and engineered by Nicholas Kearns, 585-545-9976, njkearns11@gmail.com

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and expand the discussion by exploring related topics from various Reddit subreddits focused on the insurance claims industry. They break down the key question of whether a vehicle owner is liable for bodily injury or property damage caused by a thief, explaining that liability typically doesn’t apply since theft is an illegal act. However, they also clarify how comprehensive or collision coverage might come into play for damage to the stolen vehicle.

Drawing on insights from Reddit, they tackle questions about the claims process, subrogation, and the pursuit of restitution from at-fault parties. They also explore the concept of negligent entrustment, emphasizing the importance of listing regular users on an insurance policy to avoid disputes.

With its blend of expert analysis and real-world scenarios, this episode offers practical advice for adjusters, policyholders, and anyone navigating the complexities of stolen vehicle claims. Tune in to hear how industry professionals approach these challenges and to gain a better understanding of coverage and liability in these situations.

This audio has been edited and engineered by Nicholas Kearns, 585-545-9976, njkearns11@gmail.com

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.