Veronica was named executive director of the Manatee Community Foundation in August 2023. Prior to that role she was a senior vice president and COO of the Gulf Coast Community Foundation. And before that she worked in human resources in health care, including managing 1,300 employees at Blake Medical Center in Bradenton.

Business Observer Managing Editor Mark Gordon and Veronica talked about some of her toughest leadership challenges under pressure — such as overseeing a nighttime hospital evacuation in a blackout. They talked about her best advice — namely, to fail forward and never wallow in what goes wrong. And they talked about how she immigrated with her family to the United States from Argentina when she was 19, initially a move she didn’t want to make.

3 Takeaways:

1. (11:50) Hurricane Irma evacuation experience
2. (16:35) Good leaders are inspirational, collaborative, and can cast and execute a vision
3. (20:00) Be who you are meant to be

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:25) Introducing Veronica Thames, Executive Director of Manatee Community Foundation

(04:20) Finding your footing in a new country

(07:20) Leadership experience at HCA

(10:45) Handling extreme pressure

(13:40) Joining the Manatee Community Foundation

(16:20) Leadership characteristics

(18:00) Leadership advice

(21:25) Setback that you learned from

(24:10) What is coming up for Manatee Community Foundation?

(26:45) Rapid fire questions

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Dr. Larry R. Thompson became president of Ringling College of Art and Design in July 1999. As the head of this pre-eminent art and design college, he is transforming the way people think about art and design and why businesses must infuse creativity to thrive.

A lawyer and an educator, Thompson served as Special Assistant to the President of The Ohio State University, President/CEO of Flint Cultural Center in Michigan, and was the founding Executive Director/CEO of the Rock and Roll Hall of Fame and Museum in Cleveland, Ohio prior to joining Ringling College.

He is the former president of the Association of Independent Colleges of Art and Design and currently serves as a member of its executive committee, is chair of the President’s Council of the Independent Colleges and Universities of Florida, and serves on boards of many local arts and civic organizations.

3 Takeaways:

1. (13:15) It’s not about the leader, it’s about the people around the leader
2. (17:15) Leaders need to be able to listen
3. (18:05) Don’t try to be the smartest person in the room, be part of something larger than yourself

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:25) 25 years as President of Ringling College of Art and Design

(01:40) How Larry got to the Rock and Roll Hall of Fame

(05:10) What was Ringling College like in 1999?

(07:30) Growing Ringling College

(11:20) Shattering the myth of the starving artist

(13:00) Navigating the pandemic

(16:00) What do you look for in leaders?

(17:55) Leadership advice

(19:10) Best and hardest parts of being a college president

(22:10) Infusing Ringling College into the community

(23:00) What is next for Ringling College?

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Robert Hensley has been president and CEO of Integrity Employee Leasing since 2021. The company handles back-office services for small and mid-sized businesses, from payroll processing and workers’ compensation coverage to timekeeping and employee benefits management. The Charlotte County company has clients with employees in 20 states. Prior to Integrity, Robert was a franchisee for First Watch in the Miami area; Taco Bell across Southwest Florida; and Dunkin’ Donuts in the Atlanta area.

Business Observer Managing Editor Mark Gordon and Robert talk about his approach to leading others, what he looks for in a leader (trust and integrity are big ones) and how he has overcome mistakes and setbacks. They also talked about his get-after-it approach to work, starting when he was a teenager at Burger King through when he led major expansion initiatives as a franchisee for Taco Bell and Dunkin’ Donuts.

3 Takeaways:

1. (06:10) If you put your name on it, make sure it is right
2. (11:10) Producing producers is the greatest part of being a leader
3. (13:43) Let people do what they do without interference

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:25) Introducing Robert Hensley, President and CEO of Integrity Employee Leasing

(03:25) How did you get started in this?

(05:05) How did you have the work ethic as a teenager?

(07:00) Becoming a franchisee

(09:10) Learning experiences

(11:00) Best parts of being a leader

(12:38) Hardest part of being a leader

(13:28) Leadership advice

(14:48) Mentors

(17:50) What is coming up for Integrity Employee Leasing?

(19:40) Rapid fire questions

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Erin Duggan is president and CEO of Visit Sarasota County, a position she was appointed to after 18 years with the organization. Prior to being named CEO, Duggan was public relations manager, brand director and vice president.

Together, Business Observer Managing Editor Mark Gordon and Erin talk about her leadership lessons working in several different positions at VSC, what she learned from her mentors and how, as a new CEO, she’s finding her own leadership style — and staying away from micromanaging.

3 Takeaways:

1. (05:45) Tourism is the front door of economic development
2. (11:50) You have got to hire the right people and let them do their thing
3. (19:45) There is no comfort in growth and no growth in comfort

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:25) Introducing Erin Duggan, President and CEO of Visit Sarasota County

(03:25) How did you get into Visit Sarasota?

(05:35) When did you know you wanted to grow your career at Visit Sarasota?

(09:05) What have you learned about leadership being the CEO?

(11:10) How do you build trust with your employees?

(15:05) Best part of being a leader

(18:10) Least favorite part of being a leader

(19:30) Leadership advice

(22:55) Mentors and what you learned from them

(26:00) Rapid fire questions

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Ian Black has been in the commercial real estate industry for some 60 years, first in his native Northern Ireland and, since 1982, Sarasota. He founded his own company in 2003, and Ian Black Real Estate over the past 20 years has worked on, brokered and played a key part in several prominent Sarasota projects, especially downtown and in the Rosemary district. Ian is also on multiple civic and nonprofit boards in Sarasota, leading to city officials declaring Oct. 6 Ian Black Day.

Together, Business Observer Managing Editor Mark Gordon and Ian talked about the secrets to a long career in commercial real estate — namely his management model that allows for brokers to grow and own parts of the success. They also talked about working in Ireland during The Troubles of the 1970s and 1980s and a key piece of advice Ian learned from his father, about trust and integrity, from a Mark Twain quote. Ian also says the key to the city on Ian Black Day was a big honor — but the key doesn’t actually open anything.

3 Takeaways:

1. (10:40) Giving people ownership provides stability in the company
2. (12:10) You are only as good as your reputation
3. (19:30) Leave the world better than you found it

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:25) Introducing Ian Black, Founder of Ian Black Real Estate

(04:40) Having your office bombed

(06:30) How life experiences prepare you for entrepreneurship

(07:30) Starting Ian Black Real Estate

(09:00) The importance of leadership

(11:10) What do you look for in other leaders?

(12:55) Learning from your parents

(14:25) Leadership advice

(16:20) Example of a failure you learned from

(18:35) Why is being involved in the community important?

(22:30) October 6 is officially Ian Black Day in Sarasota

(23:45) Rapid fire questions

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Paul Sohl is CEO of the Florida High Tech Corridor Council, an economic development initiative of the University of Central Florida, the University of South Florida and the University of Florida. Paul oversees The Corridor Council’s portfolio of programs supporting research, marketing, workforce and entrepreneurship. Sohl joined The Corridor Council in June 2020, following more than three decades of service in the U.S. Navy. In his last command, Sohl led over 500 civilian and military personnel at the Navy’s Operational Test & Evaluation Force in Norfolk, Virginia,

Business Observer Managing Editor Mark Gordon and Paul talked about how he handled leaving the U.S. Navy after 33 years and transitioned to a civilian career with the Florida High-Tech Corridor. They also talked about his mentors, overcoming a setback — think landing a plane at night on aircraft carrier — and a personal motto he learned about later in life: live for what people say about you in your eulogy, don’t live for what you can add to your resume.

3 Takeaways:

1. (14:40) “Merge into traffic gently”
2. (14:55) First seek to understand then to be understood
3. (26:05) Every day just be a little more curious about somebody else

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:30) Introducing Paul Sohl, CEO of Florida High Tech Corridor

(03:55) 33-years in the Navy

(06:20) Who are some leaders you admire?

(09:30) What do you enjoy about being a leader?

(11:45) What challenges have you faced as a leader?

(15:50) Leadership advice

(17:20) Challenges of being yourself as a leader

(18:50) Setbacks you have learned from

(22:42) Why was Beast a key mentor?

(25:30) What can people do to improve their life?

(27:00) Rapid fire questions

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Natalie Johnson is a co-founder of Vidl Work, where she oversees business development, strategy, and innovation. She also works directly with clients, providing consulting, training, and coaching services. Johnson is also an industry-recognized performance coach, a sought-after keynote speaker and a certified Dare to Lead Facilitator. She’s worked with Johnson & Johnson and Deloitte as well as with the United States Air Force and Department of Defense.

Together, we discuss how Natalie got into her field and the inside details of Brene Brown’s Dare to Lead training — and how companies and organizations could utilize it to help employees be more vulnerable, and have more courage, in work, and life. Listen, too, for how Johnson handled one of her toughest assignments — involving people recently diagnosed with cancer. Oh, and they talked about Johnson’s favorite treat: donuts.

3 Takeaways:

1. (16:42) Almost all audiences look like they are not satisfied
2. (18:30) Great leaders are able to show confident humility
3. (21:07) Your story creates your destiny

Timestamps:

(00:00) This episode has been sponsored by Kerkering Barberio

(00:30) Introducing Natalie Johnson, Co-Founder of Vidl Work

(02:00) Natalie’s past

(06:25) Growing up in an entrepreneurial environment

(07:15) Identifying obstacles and creating a solution

(08:20) Dare to Lead and key takeaways

(11:00) Examples of success through Dare to Lead

(14:20) Natalie’s strategies for public speaking

(18:05) Great leadership characteristics

(19:45) Mentors

(23:55) One way to improve your lives

(26:05) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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Jason Lutzk is chef and owner of Grace Restaurant in Pass-a-Grille Beach. He’s professionally trained in classical French, Modern American, Mediterranean, South American and Italian cuisine and pastries. A Tampa Bay native, he’s also worked at 400 Beach in St. Petersburg, Ponte Modern American in Tampa with James Beard nominee Chris Ponte and was Sous Chef and Pastry Chef with James Beard nominee Chef Steven Oakley at Oakleys Bistro in Indianapolis.

Together, we talk about Jason’s career trajectory and one of his proudest moments: that he went back to school and earned degrees from the University of Tampa and Culinary Institute of America after some struggles early on. We also talk about dealing with the pressure to be creative as a chef, some of the biggest challenges in the restaurant business today and what cooking shows like Top Chef get right — and wrong.

3 Takeaways:

1. (04:10) Running a business is about being part of a team
2. (05:20) Communicating under pressure is key in a kitchen
3. (13:45) Cross utilize your resources

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:20) Introducing Chef Jason Lutzk and Grace Restaurant

(01:35) How Jason got into restaurants

(04:00) What have you learned about running businesses from others?

(05:10) What characteristics do you look for in leaders?

(06:00) What is the best part of being a leader?

(07:25) What is the most challenging part of being a leader?

(08:00) Best leadership advice you've received?

(09:20) Failures you learned from?

(10:45) Is Top Chef realistic?

(13:30) How do you address challenges of cost increases?

(15:15) Wages in restaurants

(17:40) What is your day to day?

(19:50) Rapid Fire Questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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