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In this episode of The Complete Agent Podcast, host James Kendall and the team are joined by Lucy Noonan, founder of Atomic Consultancy, for an honest and insightful conversation on the real estate industry behind the scenes.

Lucy shares her journey from sales negotiator to M&A expert, revealing what makes a business valuable — and what holds it back. The discussion covers the growing importance of lettings, the realities of building (and selling) a business, and why branding and financial control matter more than ever.

With candid takes on recruitment, exit planning, and market trends, this episode is a must-listen for any agent thinking long-term about their future in estate agency.

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In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall sit down with Ellie Rees, co-founder of Brickworks and a vocal advocate for change in the property industry. From her unexpected journey into estate agency via the fine arts world, Ellie shares how creativity, integrity, and a client-first approach have shaped Brickworks’ reputation.

The conversation delves into the shifting expectations of buyers and sellers, the rising importance of outdoor spaces, and how modern agents can build trust in an often cynical market. Ellie opens up about the power of property staging, the need for updated language in industry communications, and her bold vision for a more ethical, inclusive, and elevated estate agency model.

This episode is a must-listen for anyone who believes the property world is overdue for transformation.

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In this Gold Moment, Hayley Dixon advises JK & David on a hack to complete your transactions quicker, focusing on the Memo of Sale.

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In this latest instalment of The Complete Agent Podcast, hosts David Warburton and James Kendall are joined by conveyancer Hayley Dixon for an in‑depth exploration of the conveyancing journey. They unpack the critical legal process behind property transactions, spotlighting common hurdles—from TA6/TA10 forms to septic tanks and deeds of variation. With real‑world examples, Hayley explains how compliance reports, title investigations and detailed memoranda of sale can prevent costly delays. As both stress the value of early conveyancer involvement and open agent‑conveyancer communication, the episode highlights how collaborative streamlining enhances client experience and drives smoother completions.

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A few minutes of why home styling is paramount for premium estate agents.

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In this episode of The Complete Agent Podcast, hosts James Kendall, Ian Storey, and Dave Warburton delve into the common frustrations of property chains, sharing real-life fall-throughs and the crucial role of communication in keeping sales on track.

They’re joined by special guest James Warren from Off Main Solutions, who sheds light on the often-overlooked world of private drainage. From septic tanks and cesspits to sewage treatment plants, James breaks down what agents need to know — including the impact of outdated systems, the 30-metre rule, and why regulations are catching sellers out.

Packed with practical advice, the team discusses how upfront transparency and proper documentation can prevent deals from collapsing. If you’ve ever had a chain fall apart or faced off-mains confusion, this episode is a must-listen.

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2 Minutes with David Warburton on why he chose to split his brand.

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Check out the new Complete Agent Website - www.thecompleteagent.co.uk

In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into the realities of a shifting property market. They unpack their latest listings, explore innovative marketing tactics, and reflect on the challenges of accurate valuations.

The conversation centres on client motivation, managing expectations, and the crucial role of clear, confident communication—especially when navigating fee discussions or price reductions. With honest insights into mindset, negotiation, and stock management, this episode is a must-listen for agents looking to sharpen their skills and stay ahead in a market that demands adaptability.

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