Dr. Petra Harms, veterinarian and founder of VetMaite, joins Dr. Andy Roark to tackle one of the most overlooked questions in veterinary AI: how do we know these tools actually work? AI scribes, chatbots and diagnostic aids are flooding into veterinary clinics, but who is testing their accuracy, safeguarding client data, or setting ethical standards? Petra is a big fan of AI (she’s not calling for chisels and stone tablets) but argues that without proper quality control, veterinarians and clients could pay the price. In this thought-provoking episode, you’ll hear why “data is the new gold,” what every practice owner should ask before buying an AI tool, and how to embrace technology responsibly without sacrificing patient care or privacy. If you’re excited about AI but also a little uneasy, this is the conversation you didn’t know you needed. Let’s get into this episode!

Dr. Petra Harms on LinkedIn: https://www.linkedin.com/in/petra-kos-harms/

VetMaite: https://www.vetmaite.com/about

Dr. Know-It-All Card Game: https://drandyroark.com/product/dr-know-it-all-card-game/

Dr. Andy Roark Charming the Angry Client Team Training Course: https://drandyroark.com/charming-the-angry-client/

Dr. Andy Roark Swag: drandyroark.com/shop: http:/

All Links: http://linktr.ee/DrAndyRoark

Dr. Harms works at the intersection of emerging artificial intelligence technology and practical small animal veterinary practice. She has spent more than two decades working in veterinary clinics, 15 of those as a veterinarian. She has practiced medicine through seismic shifts in the medical field, from the change from paper to electronic medical records and during the ongoing evolution of EMR's.

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She has practiced with fifteen veterinary medical clinics, taken part in three major technology transitions, one major facility transition, and is versed in five EMR systems. She has worked closely with a teams of highly trained emergency clinicians and specialists, and has also worked as solo practitioner in charge of day-to-day clinic operation.

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In the past year, Dr Harms has focused her education on learning about Artificial Intelligence and its significance to healthcare systems, obtaining certificates of specialization from Stanford and Harvard with more on the way.

Dr. Caitlyn Getty, DVM, PhD, DACVIM (Nutrition), is back on the Cone of Shame to tackle a classic hot mess express: the IBD dog who now has early kidney disease. In this “How Do You Treat That?” episode, Dr. Andy Roark presents Murph, a finicky Yorkie with a sensitive gut, a history of GI explosions, and renal values on the rise. The kicker? His current food is working, and his owners are terrified to change it.

Dr. Getty breaks down how to approach cases with conflicting nutritional needs and shares her checklist for diet selection when no one food seems perfect. They dig into the new Hills Canine Multi-Organ diet, why it might be a game-changer for dogs like Murph, and when it might not be the right fit. You’ll walk away with practical tips for food transitions, client communication, and managing complex patients without causing a GI disaster. If you’ve ever had a fragile pup with overlapping conditions and nervous clients clinging to the current food bag for dear life, this one’s for you.

Check out the downloadable team training worksheet and follow along together! Empower your team to educate clients using the notes and discussion questions.

This episode is brought to you by Hill's Pet Nutrition!

Hill's Vet

Hill's Veterinary Academy

Dr. Andy Roark Exam Room Communication Tool Box Team Training Course

Dr. Andy Roark Charming the Angry Client Team Training Course

Dr. Andy Roark Swag

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Caitlyn is a Board Certified Veterinary Nutritionist® and Scientific Communications Senior Specialist on the US Professional Veterinary Affairs Team at Hill’s Pet Nutrition. She spent 13 years at the University of Illinois completing her BS, DVM, and PhD in Nutritional Sciences. During veterinary school and her PhD, she became very interested in nutrition education of veterinary students and the power of nutrition in health and disease. She completed a rotating small animal medicine and surgery internship on the north side of Chicago and then moved to Raleigh, NC to complete her Small Animal Clinical Nutrition residency at North Carolina State University. She currently lives outside Indianapolis with 4 cats, 2 dogs, and her fiancé!

Dr. Stacee Santi, veterinarian, tech founder, and author of Stop Acting Like a Girl, joins Dr. Andy Roark for a conversation that challenges the norms women are handed and how those expectations shape careers in veterinary medicine and beyond. From the ER to the boardroom, Stacee has walked the walk, founding Vet2Pet, navigating startup negotiations, and now stepping into authorship and podcasting with her new show Everyday Wonder Women. In this episode, she shares the pivotal moment that inspired her book title, how generational beliefs shaped her journey, and why so many high-performing women still hesitate to speak up or negotiate their worth. This one’s for anyone mentoring women in the profession, raising daughters, or trying to build a more inclusive clinic culture. You’ll walk away with new insight on how to empower quieter voices, rethink staff meetings, and encourage decisive leadership.

Stop Acting Like a Girl Book

Stacee Santi on LinkedIn

Every Day Wonder Women Podcast

Dr. Know-It-All Card Game

Dr. Andy Roark Charming the Angry Client Team Training Course

Dr. Andy Roark Swag: drandyroark.com/shop

All Links: linktr.ee/DrAndyRoark

Dr. Stacee Santi is a 1996 DVM graduate from Colorado State University and the founder of Vet2Pet, a tech platform for veterinary practices that was sold to Vetsource in 2022. With over 20 years in small animal and emergency practice, Stacee offers practical solutions for veterinary teams in tech, workflows, client service, and leadership. She’s also the author of Stop Acting Like a Girl, a book that encourages women to break free from outdated expectations and embrace assertiveness, confidence, and ambition. Stacee has served on multiple industry advisory boards, was past president of the Colorado Veterinary Medical Association, and was named 2021 Educator of the Year by the Western Veterinary Conference. She lives in Durango, Colorado with her husband, 6 horses, 2 dogs, 1 cat, 4 chickens, and dreams of a baby burro.