• The Customer Is Not Always Right: When Customers Treat Your Employees Badly

  • 2024/09/04
  • 再生時間： 1 時間 7 分
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The Customer Is Not Always Right: When Customers Treat Your Employees Badly

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  • Most companies understand their duty to protect employees from harassment and discrimination within the organization. But did you know that you also have a duty to protect your employees from harassment and discrimination from outside the organization? When a customer or client is the one harassing, it can be awkward and delicate to handle—but handle it you must! In this episode, we'll discuss how to protect your employees when the customer is the problem. Grab your favorite beverage and join us! Thank you for joining us for another episode of Whine with HR! Here are the resources mentioned during the show: https://cxscoop.com/latest-news/escalating-abuse-on-customer-service-staff-sparks-concern-report-reveals/ https://psnet.ahrq.gov/perspective/addressing-workplace-violence-and-creating-safer-workplace. https://www.eeoc.gov/laws/guidance/enforcement-guidance-harassment-workplace#_Toc164808044 We need volunteers to quality check our online courses before we release them to the public! If you'd like to help us out, we'll give you free access to the course of your choice (first come, first serve). All you have to do is watch it before September 15th and tell us your thoughts, including any issues you may have spotted. Course lengths range from 0.5 hours to 14 hours and most are approved for HRCI and SHRM credits! For more information, email Deb at dpalmer@monarchendeavorsllc.com. To sign up to take a course, use this link: https://docs.google.com/spreadsheets/d/1IMD63_IKAZq7LPopeV7jE_U_1QEbq8WN-Lk-f8bNupU/edit?usp=sharing
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Most companies understand their duty to protect employees from harassment and discrimination within the organization. But did you know that you also have a duty to protect your employees from harassment and discrimination from outside the organization? When a customer or client is the one harassing, it can be awkward and delicate to handle—but handle it you must! In this episode, we'll discuss how to protect your employees when the customer is the problem. Grab your favorite beverage and join us! Thank you for joining us for another episode of Whine with HR! Here are the resources mentioned during the show: https://cxscoop.com/latest-news/escalating-abuse-on-customer-service-staff-sparks-concern-report-reveals/ https://psnet.ahrq.gov/perspective/addressing-workplace-violence-and-creating-safer-workplace. https://www.eeoc.gov/laws/guidance/enforcement-guidance-harassment-workplace#_Toc164808044 We need volunteers to quality check our online courses before we release them to the public! If you'd like to help us out, we'll give you free access to the course of your choice (first come, first serve). All you have to do is watch it before September 15th and tell us your thoughts, including any issues you may have spotted. Course lengths range from 0.5 hours to 14 hours and most are approved for HRCI and SHRM credits! For more information, email Deb at dpalmer@monarchendeavorsllc.com. To sign up to take a course, use this link: https://docs.google.com/spreadsheets/d/1IMD63_IKAZq7LPopeV7jE_U_1QEbq8WN-Lk-f8bNupU/edit?usp=sharing
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