In this episode, we’re again joined by Jennifer Jones-Mitchell, CEO and AI Transformation Leader at Human Driven AI, to delve into the transformative potential of AI agents in today’s workplaces. We cover:

• What AI agents are and how they can help companies act on real-time data, streamline customer interactions, and automate workflows to achieve new efficiencies.

• Real-world examples of AI agents in action, such as how Mastercard uses AI to boost customer engagement in real-time, delivering faster, more impactful connections.

• Why a hybrid approach to AI agents — combining traditional methods with large language models — is crucial for creating systems that are secure, adaptable, and aligned with business goals.

Jennifer also shares her take on the future of work, including new roles like prompt engineers and AI trainers that are emerging as AI technology reshapes career landscapes. "AI won’t take your job," Jennifer says, "someone who knows AI will take your job." Tune in to discover what it takes to stay ahead in an AI-powered world.

Connect with us!

• Jennifer Jones-Mitchell on LinkedIn

• Human Driven AI

• Todd Ross Nienkerk on LinkedIn

• Four Kitchens

About Four Kitchens

AI, content strategy, design systems… Keeping pace with the web is hard. We’re here to help.

We help some of the world’s most forward-thinking organizations build digital platforms that stand out and stay relevant. Whether you’re looking for a complete redesign, long-term support, or an extension of your team, we’re here to help you succeed today and lead tomorrow.

Learn more about how Four Kitchens is creating the future of content.

In this episode, we’re joined by Jennifer Jones-Mitchell, CEO and AI Transformation Leader at Human Driven AI, to explore advanced AI prompt engineering. We dive into:

• Practical strategies for using prompt sequences to create reusable AI tools that streamline workflows and enhance productivity.

• The power of “funnel thinking” to refine prompts and make AI a more powerful asset for marketing and operations.

• How Jennifer’s approach enables teams to build custom AI solutions that are easy to use and deploy across organizations.

• The steps to move beyond basic one-off prompts and start operationalizing AI for complex, multi-step tasks.

Tune in to hear Jennifer’s insights on how to go from casual AI use to becoming a true power user of generative AI.

Connect with us!

• Jennifer Jones-Mitchell on LinkedIn

• Human Driven AI

• Todd Ross Nienkerk on LinkedIn

• Four Kitchens

About Four Kitchens

AI, content strategy, design systems… Keeping pace with the web is hard. We’re here to help.

We help some of the world’s most forward-thinking organizations build digital platforms that stand out and stay relevant. Whether you’re looking for a complete redesign, long-term support, or an extension of your team, we’re here to help you succeed today and lead tomorrow.

Learn more about how Four Kitchens is creating the future of content.

In this episode, we’re joined by Rebecca Evanhoe, Conversation Design Strategist at Slang.ai and co-author of Conversations with Things, to dive into the world of AI-driven customer interactions. We explore how voice AI agents are transforming industries like restaurants, where understanding natural speech is crucial for creating seamless customer experiences.

We discuss:

• How AI systems can be trained to understand colloquialisms, regional dialects, and accents, ensuring they sound more human and relatable.

• The challenges of balancing precise, useful responses with a conversational tone.

• How hybrid AI models—combining traditional conversational design methods with large language models (LLMs)—are shaping the future of chatbots and AI agents.

• Why user-centered design is critical to building AI systems that effectively represent brands and provide meaningful customer experiences.

Tune in to hear Rebecca’s insights on the evolving field of conversational design and the future of AI-driven interactions!

Connect with us!

• Rebecca Evanhoe on LinkedIn

• Todd Ross Nienkerk on LinkedIn

• Four Kitchens

About Four Kitchens

Your website needs to fulfill your mission and stand the test of time. We have a long history of helping teams like yours — those who educate, advocate, and inform — realize their website’s potential and make a positive change in the world.

At Four Kitchens, we make the web a better place to teach, learn, and advocate for all. Driven by our content expertise, technical excellence, and a shared purpose of doing good, we craft websites that help organizations fulfill their missions.

Learn more about how Four Kitchens is creating the future of content.